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- Ashgate Publishing Ltd 2014; US$ 104.95
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Measuring Service Performance is an appeal for an approach... more...
- Ashgate Publishing Ltd 2014; US$ 124.95
Examining colonized cities in East Asia, this book brings together a range of different perspectives across both space and time. European, Chinese, Taiwanese, Korean and Japanese discourses are examined, with a range of complementary and conflicting views on the design of urban and architectural forms; the political, institutional, religious and economical... more...
- Ashgate Publishing Ltd 2010; US$ 19.95
Action Learning for Managers is a clear, concise and straightforward guide to this well-established approach to problem solving and learning in groups that enables change in individuals, teams, organisations and systems. Through action learning people develop themselves and build the relationships that are the key to improving operations and bringing... more...
- Ashgate Publishing Ltd 2011; US$ 39.95
A Short Guide to Facilitating Risk Management is for all those who need to make sound decisions in important but risky situations; people who work with groups to identify, prioritize and respond to risks, and who wish to deliver value. The authors provide readable and practical advice in terms of avoiding pitfalls, understanding risk management and... more...
- Ashgate Publishing Ltd 2012; US$ 134.95
This book provides one of the first studies on ecclesiastical censorship entirely based on documents from the Holy Office Archives that up to 1998 were inaccessible to the great majority of the scholars. It provides for the first time a general overview of ecclesiastical political strategies toward a crucial field of sixteenth-century religious book... more...
- Ashgate Publishing Ltd 2013; US$ 129.95
In the United States, around 20 percent of all Police-reported road crashes involve driver distraction as a contributing factor. The situation is similar in other countries. This book adds to the accumulating evidence-base on driver distraction and inattention. It provides important new perspectives on the definition and meaning of driver distraction... more...
- Ashgate Publishing Ltd 2013; US$ 104.95
The fundamental tenet of this Design Leadership book is that design is a commercial and social imperative and its management and leadership are integral parts of what can make business successful, government effective and society safer and more enjoyable for everyone. The text draws on Raymond Turners extensive experience and insights into the... more...
- Ashgate Publishing Ltd 2013; US$ 109.95
Skilbrei and Holmströms analysis treats Nordic prostitution policies both as a product of history, of current national and Nordic debates, and of international obligations and changes in the international and national prostitution markets. Furthermore they argue that a broad understanding of the relevant context is necessary so as to place... more...
- Ashgate Publishing Ltd 2014; US$ 60.00
Aimed at collectors and investors, this user-friendly guide explains art's value as an asset through comparisons with more familiar investments, including property, shares and gold. It draws on extensive research and interviews with key players in these other markets, as well as the authors own experience, to clarify the specifics of art... more...
- Ashgate Publishing Ltd 2014; US$ 119.95
Bringing together geographers, sociologists, cultural researchers, philosophers, anthropologists, visual researchers, archaeologists, heritage researchers, literary scholars and creative writers, this edited collection explores the socio-cultural phenomenon of imagination and travel. The volume reflects upon imagination in the context of many forms... more...