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BCS Learning & Development Limited

Most popular at the top

  • Business Analysisby Debra Paul; James Cadle; Donald Yeates; James Cadle; Malcolm Eva; Keith Hindle; Debra Paul; Craig Rollason; Paul Turner; Donald Yeates

    BCS Learning & Development Limited 2014; US$ 53.99

    Business analysts must respond to today's challenges by developing practical, creative and financially sound solutions. They need look no further for the necessary tools. This new edition of the bestselling BA guide includes the impact of Agile, an introduction to business architecture and expanded material on gap analysis and benefits management. more...

  • Business Analysis Techniquesby James Cadle; Debra Paul; Paul Turner

    BCS Learning & Development Limited 2014; US$ 53.99

    The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools and the skills and knowledge to be able to use each when and where it is required. This new edition provides 99 possible techniques and practical guidance on how and when to apply them. more...

  • Information Risk Managementby David Sutton

    BCS Learning & Development Limited 2014; US$ 39.99

    Information risk management (IRM) is about identifying, assessing and prioritising risks to keep information secure and available. This accessible book provides practical guidance to the principles and development of a strategic approach to an IRM programme. The only textbook for the BCS Practitioner Certificate in Information Risk Management. more...

  • Problem Managementby Michael G. Hall

    BCS Learning & Development Limited 2014; US$ 46.99

    Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses. more...

  • The Human Touchby Philippa Thomas; Debra Paul; James Cadle

    BCS Learning & Development Limited 2012; US$ 34.99

    Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving. more...

  • User Acceptance Testingby Brian Hambling; Pauline van Goethem

    BCS Learning & Development Limited 2013; US$ 40.99

    Every information system brought into service in every type of organisation requires user acceptance testing. This book is a hands-on manual for non-testing specialists to plan and carry out an effective acceptance test of an information system. It also identifies ways of making the process as simple and cost-effective as possible. more...

  • Service Offerings and Agreementsby Richard Griffiths

    BCS Learning & Development Limited 2014; US$ 46.99

    By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction. Providing clarification and expansion of the core ITILŪ texts, this new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. more...

  • Managing Project Teamsby Elizabeth Harrin

    BCS Learning & Development Limited 2013; US$ 9.99

    Project managers need to work well with others, especially as projects usually involve people whose day jobs have little in common. This ebook will assist with techniques to instruct, motivate, coach and cajole the team members. This is one section of the book "Shortcuts to Success". more...

  • Business Relationship Managerby Ernest Brewster

    BCS Learning & Development Limited 2014; US$ 31.99

    Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails. more...

  • Developing Information Systemsby James Cadle; Tahir Ahmed; Julian Cox; Lynda Girvan; Alan Paul; Debra Paul; Pete Thompson

    BCS Learning & Development Limited 2014; US$ 46.99

    Systems development is the process of creating and maintaining information systems. This practical book provides a comprehensive introduction to the topic and can also be used as a handy reference guide by those already working in the field. It is the only textbook that supports the BCS Certificate in Systems Development. more...