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  • Operational Support and Analysisby John Sansbury

    BCS Learning & Development Limited 2014; US$ 46.99

    This user-friendly book aims to assist candidates pass the ITILŪ OSA Intermediate examination. It references material from the core ITIL texts and gives practical guidance. This new edition includes the latest ITIL guidance as well as additional insights from the author's own experience of developing effective solutions. An ITILŪ licensed product. more...

  • IT Service Managementby Ernest Brewster; Richard Griffiths; Aidan Lawes; John Sansbury

    British Informatics Society Limited 2012; US$ 34.99

    ITILŪ is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITILŪ licensed product. more...

  • Service Level Managerby John Sansbury

    BCS Learning & Development Limited 2015; US$ 31.99

    The role of the service level manager is essential in enabling successful collaboration between business, customers and IT when it comes to identifying business requirements and setting realistic and achievable expectations about IT service quality. This book gives practical guidance on this role. more...

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