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Most popular at the top

  • A Country Called Amreekaby Alia Malek

    Free Press 2009; US$ 15.00

    Among the surfeit of narratives about Arabs that have been published in recent years, surprisingly little has been reported on Arabs in America -- an increasingly relevant issue. This book is the most powerful approach imaginable: it is the story of the last forty-plus years of American history, told through the eyes of Arab Americans. It begins in... more...

  • The New Media Nationby Valerie Alia

    Berghahn Books 2010; US$ 29.95

    Around the planet, Indigenous people are using old and new technologies to amplify their voices and broadcast information to a global audience. This is the first portrait of a powerful international movement that looks both inward and outward, helping to preserve ancient languages and cultures while communicating across cultural, political, and... more...

  • Names and Nunavutby Valerie Alia

    Berghahn Books 2006; US$ 27.95

    On the surface, naming is simply a way to classify people and their environments. The premise of this study is that it is much more - a form of social control, a political activity, a key to identity maintenance and transformation. Governments legislate and regulate naming; people fight to take, keep, or change their names. A name change can indicate... more...

  • Mothballsby Alia Mamadouh

    Garnet Publishing (UK) Ltd 2014; US$ 10.19

    Alia Mamadouh reconstructs the society of Baghdad in the 1940s and 1950s through the eyes of 10-year-old Huda, a precocious tomboy highly perceptive of the complex web of her family's relationships. more...

  • Etoile bleue, chapeaux noirsby Josette Alia

    Grasset 1999; Not Available

    Et si Israël, désormais, était confronté à un nouveau défi : la paix ? Et si les contradictions de sa société, longtemps dissimulées par la logique des guerres, atteignaient leur paroxysme à l'heure où les armes se taisent ? C'est à cette question que Josette Alia a voulu répondre dans ce livre enquête. Et c'est en s'immergeant avec passion dans la... more...

  • Delivering Quality Serviceby Valarie A. Zeithaml

    Free Press 2010; US$ 16.95

    Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service... more...

  • Delivering Quality Serviceby Valarie A. Zeithaml

    Free Press 2010; Not Available

    Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service... more...

  • Delivering Quality Serviceby Valarie A. Zeithaml

    Free Press 2010; Not Available

    Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service... more...

  • Behavior of Exotic Petsby Valarie V. Tynes

    Wiley 2013; US$ 89.99

    Behavior of Exotic Pets is the first book on the subject to be written by behavioral experts, all with a wealth of practical experience. Divided into species-specific chapters, the book explains the normal behavior for each group of animals, including reproduction, parenting, communication and social behavior. The book also addresses animals’... more...

  • Media and Ethnic Minoritiesby Valerie Alia; Simone Bull

    Edinburgh University Press 2005; US$ 159.99

    This book addresses cross-cultural representations of ethnic minority peoples by dominant society 'outsiders' and indigenous self-representation in the context of the 'New Media Nation'. In doing so, it explores the role of language, culture, identity and media in liberation struggles and the emergence of new political entities, and... more...