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Most popular at the top

  • The Night Counterby Alia Yunis

    Crown Publishing Group 2009; US$ 14.00

    After 85 long years, Fatimah Abdullah is dying, and she knows when her time will come. In fact, it should come just nine days from tonight, the 992nd nightly visit of Scheherazade, the beautiful and immortal storyteller from the epic The Arabian Nights . Just as Scheherazade spun magical stories for 1,001 nights to save her own life, Fatima has... more...

  • A Country Called Amreekaby Alia Malek

    Free Press 2009; US$ 15.00

    Among the surfeit of narratives about Arabs that have been published in recent years, surprisingly little has been reported on Arabs in America -- an increasingly relevant issue. This book is the most powerful approach imaginable: it is the story of the last forty-plus years of American history, told through the eyes of Arab Americans. It begins in... more...

  • New Media Nation, Theby Valerie Alia

    Berghahn Books 2010; US$ 29.95

    Around the planet, Indigenous people are using old and new technologies to amplify their voices and broadcast information to a global audience. This is the first portrait of a powerful international movement that looks both inward and outward, helping to preserve ancient languages and cultures while communicating across cultural, political, and... more...

  • Names and Nunavutby Valerie Alia

    Berghahn Books 2006; US$ 27.95

    On the surface, naming is simply a way to classify people and their environments. The premise of this study is that it is much more - a form of social control, a political activity, a key to identity maintenance and transformation. Governments legislate and regulate naming; people fight to take, keep, or change their names. A name change can indicate... more...

  • Delivering Quality Serviceby Valarie A. Zeithaml

    Free Press 2010; US$ 16.95

    Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service... more...

  • Delivering Quality Serviceby Valarie A. Zeithaml

    Free Press 2010; Not Available

    Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service... more...

  • Delivering Quality Serviceby Valarie A. Zeithaml

    Free Press 2010; Not Available

    Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service... more...

  • Behavior of Exotic Petsby Valarie V. Tynes

    Wiley 2013; US$ 89.99

    Behavior of Exotic Pets is the first book on the subject to be written by behavioral experts, all with a wealth of practical experience. Divided into species-specific chapters, the book explains the normal behavior for each group of animals, including reproduction, parenting, communication and social behavior. The book also addresses animals’... more...

  • Profiting From Services and Solutionsby Valarie A. Zeithaml; Stephen W. Brown

    Business Expert Press 2014; US$ 19.95

    Designed for executives of companies that manufacture or sell products and students in an MBA program, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. You might view services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from... more...

  • Religion, Spirituality and the Social Sciencesby Dr Basia Spalek; Dr Alia Imtoual

    Policy Press 2008; US$ 99.00

    This edited collection brings together an international panel of contributors to explore ways of engaging with issues of religion and spirituality when carrying out social science research. more...