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Most popular at the top

  • Perfect Phrases for Performance Reviewsby Douglas Max; Robert Bacal

    McGraw-Hill Education 2002; US$ 10.95

    Hands-on help for quickly­­and persuasively­­writing company-mandated performance appraisals Writing performance appraisals is one of the most difficult and time-consuming tasks managers face. Perfect Phrases for Performance Reviews simplifies the job, providing a comprehensive collection of phrases that managers can use to describe employee... more...

  • Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situationby Robert Bacal

    McGraw-Hill Education 2005; US$ 9.95

    Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and... more...

  • How to Manage Performanceby Robert Bacal

    McGraw-Hill 2004; US$ 7.95

    These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Goal-focused, commonsense techniques for stimulating greater productivity in the workplace and fostering true commitment.... more...

  • The Manager's Guide to Performance Reviewsby Robert Bacal

    McGraw-Hill Education 2003; US$ 16.95

    Translated into 16 languages! The reader-friendly, icon-rich Briefcase Books series is must reading for all managers at every level. All managers, whether brand new to their positions or well-established in the organizational hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and... more...

  • Perfect Phrases for Customer Service, Second Editionby Robert Bacal

    McGraw-Hill Education 2010; US$ 12.00

    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let?s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer... more...

  • Performance Management 2/Eby Robert Bacal

    McGraw-Hill Education 2011; US$ 17.00

    As a manager, you know that employee performance is your most important asset?but are you making smart, well-thought-out efforts to leverage it to its fullest?Manager?s Guide to Performance Management helps you get the most out of your people by focusing on performance planning (instead of appraising), creating a dialog (instead of issuing directives),... more...

  • How to Manage Performanceby Robert Bacal

    McGraw-Hill Education 2006; US$ 12.95

    Inspire your people and achieve breakthrough productivity Packed with inside tips on achieving performance levels once thought unattainable, How to Manage Performance provides you with the goal-focused, commonsense tools you need to stimulate productivity in any environment. Get the hands-on knowledge and insight you need to: Modernize your... more...

  • Perfect Phrases for Setting Performance Goalsby Douglas Max; Robert Bacal

    McGraw-Hill Education 2004; US$ 12.00

    Set the bar for outstanding performance A follow-up to the top-selling Perfect Phrases for Performance Reviews , this book provides managers with phrases and goals that describe expected future performance from their direct reports. A timesaving job aid for any performance review or plan, the book: Makes it easy for managers to set high... more...

  • Perfect Phrases for Managing Your Small Businessby Robert Bacal; Nancy Moore

    McGraw-Hill Education 2008; US$ 16.00

    The Right Phrase for Every Situation . . . Every Time! As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. Perfect Phrases for Managing Your Small Business provides the phrases you?ll... more...

  • The Complete Book of Perfect Phrases for High-Performing Sales Professionalsby Robert Bacal; William Brooks

    McGraw-Hill Education 2009; US$ 19.95

    The Right Phrase for Every Sales Situation A powerful command of words is the number one requirement for succeeding in the field of sales. Whether you?re cold-calling a prospect, presenting to a group of decision makers, or dealing with price objection, the make-or-break point of every transaction lies in saying the right thing to the right person... more...