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Most popular at the top

  • How to Manage Performanceby Robert Bacal

    McGraw-Hill 2004; US$ 7.95

    These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Goal-focused, commonsense techniques for stimulating greater productivity in the workplace and fostering true commitment.... more...

  • Perfect Phrases for Customer Service, Second Editionby Robert Bacal

    McGraw-Hill Education 2010; US$ 12.00

    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let?s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer... more...

  • Performance Management 2/Eby Robert Bacal

    McGraw-Hill Education 2011; US$ 17.00

    As a manager, you know that employee performance is your most important asset?but are you making smart, well-thought-out efforts to leverage it to its fullest?Manager?s Guide to Performance Management helps you get the most out of your people by focusing on performance planning (instead of appraising), creating a dialog (instead of issuing directives),... more...

  • How to Manage Performanceby Robert Bacal

    McGraw-Hill Education 2006; US$ 12.95

    Inspire your people and achieve breakthrough productivity Packed with inside tips on achieving performance levels once thought unattainable, How to Manage Performance provides you with the goal-focused, commonsense tools you need to stimulate productivity in any environment. Get the hands-on knowledge and insight you need to: Modernize your... more...

  • Perfect Phrases for Customer Serviceby Robert Bacal

    McGraw-Hill Education 2004; US$ 9.95

    Most employees can benefit from learning to use specific verbal techniques to handle customers Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. In the best-case scenario, angry customers who are not defused properly will not return. This book provides clear explanations... more...

  • The Manager's Guide to Performance Reviewsby Robert Bacal

    McGraw-Hill Education 2003; US$ 16.95

    Translated into 16 languages! The reader-friendly, icon-rich Briefcase Books series is must reading for all managers at every level. All managers, whether brand new to their positions or well-established in the organizational hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and... more...

  • Perfect Phrases for Managing Your Small Businessby Robert Bacal; Nancy Moore

    McGraw-Hill Education 2008; US$ 16.00

    The Right Phrase for Every Situation . . . Every Time! As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. Perfect Phrases for Managing Your Small Business provides the phrases you?ll... more...

  • Perfect Phrases for Performance Reviews 2/Eby Douglas Max; Robert Bacal

    McGraw-Hill Education 2010; US$ 12.00

    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs? This completely revised and updated second edition of Perfect Phrases... more...

  • Perfect Phrases for Setting Performance Goals, Second Editionby Douglas Max; Robert Bacal

    McGraw-Hill Education 2010; US$ 12.00

    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors. This completely revised and updated second edition of Perfect Phrases for Setting Performance... more...

  • The Complete Book of Perfect Phrases for High-Performing Sales Professionalsby Robert Bacal; William Brooks

    McGraw-Hill Education 2009; US$ 19.95

    The Right Phrase for Every Sales Situation A powerful command of words is the number one requirement for succeeding in the field of sales. Whether you?re cold-calling a prospect, presenting to a group of decision makers, or dealing with price objection, the make-or-break point of every transaction lies in saying the right thing to the right person... more...