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Most popular at the top

  • Foundations of IT Service Managementby Jan van Bon

    Van Haren Publishing 2005; US$ 45.00

    In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This introduction to IT... more...

  • Continual Service Improvement based on ITIL V3by Jan Van Bon

    Van Haren Publishing 2008; US$ 26.00

    1. This is the Core ITIL product. 2. Commissioned by OGC. more...

  • ISO / IEC 20000 - Gua de bolsillo - A Pocket Guideby Jan van Bon

    Van Haren Publishing 2006; US$ 24.00

    The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide: ? to promote the awareness and the acceptability of ISO 20000 as a valid standard for IT... more...

  • Iso/iec 20000by Jan Van Bon

    Van Haren Publishing 2006; US$ 20.00

    This pocket guide condenses the principles and standards of ISO/IEC 20000 in a manner that helps nurture a basic understanding of the standard, and to serve as a reference to any service provider interested in learning more or perhaps achieving ISO/IEC Certification' Sharon Taylor in her role of Chair, IPESC, itSMF International --itSMF International more...

  • Foundations in IT Service Managementby Jan van Bon

    Van Haren Publishing 2005; Not Available

    In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This introduction to IT... more...

  • Grundlaget for IT Service Management Baseret P ITILby Jan van Bon

    Van Haren Publishing 2006; Not Available

    In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This introduction to IT... more...

  • ISO/IEC 20000 A Pocket Guideby Jan van Bon (ed)

    Van Haren Publishing 2008; US$ 20.00

    The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide: to promote the awareness and the acceptability of ISO 20000 as a valid standard for IT... more...

  • Frameworks for IT Managementby Eric Rozemeijer; Jan van Bon

    Van Haren Publishing 2008; US$ 20.00

    This Pocket Guide is a concise summary of the Frameworks for IT Management. A quick, portable reference tool to the standards used within the Service Management community. English version available: September 2007, Dutch, French, Japanese, Spanish, German available February 2008. more...

  • Implementing ISO/IEC 20000 Certification: The Roadmapby Jan van Bon; David Clifford

    Van Haren Publishing 2008; US$ 45.00

    ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way... more...

  • Frameworks for IT Managementby Jan Van Bon; Tieneke Verheijen

    Van Haren Publishing 2006; US$ 45.00

    No competitive products in the field more...