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Customers for Life
Crown Publishing Group 2009; US$ 14.99In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking ?Ten Commandments of Customer Service? apply to today?s world. Drawing on his incredible success in transforming his Dallas... more...
Sexy Little Numbers
Crown Publishing Group 2012; US$ 27.50Imagine if you could identify your business?s most profitable customers, craft a better marketing strategy to communicate with them, and inspire them to buy more? Well now you can. And the best part is that you can do it using the data you already have. Today, everything we do creates data, and the volumes are enormous. Virtually every time... more...
The Map of Innovation
Crown Publishing Group 2003; US$ 25.95How did Kevin O’Connor help create DoubleClick, the innovative marketing technology company...two software companies...dozens of products...and now the “disappearing” DVD, a product that will turn the home video market on its head? Sheer brilliance? While O’Connor is very smart indeed, he credits his success to applying Thomas... more...
Save Your Retirement
Pearson Education 2009; US$ 14.99Real Solutions for Saving Your Retirement? No Matter Where You Stand Right Now! Step-by-step plans you can use if you?re planning to retire in? 5 years 10 years 15 years over 20 years or tomorrow! ?The market meltdown has all of us worrying about whether we will ever be able to retire. Worrying doesn?t help you. Planning... more...
Brand New
Wiley 2011; US$ 29.95Brand New’s revolutionary innovation process is a proven road map you can put to work immediately to create successful new products, services, and business models. Written by leading innovation practitioners, and the coauthor of the bestseller Customers for Life , the authors of this tightly focused, highly entertaining book have nailed... more...
Madness in Post-1945 British and American Fiction
Palgrave Macmillan 2010; US$ 90.00A comprehensive and thematic exploration of representations of madness in postwar British and American Fiction, this book is relevant to those with interests in literary studies and is a vital read for psychiatric clinicians and professionals who are interested in how literature can inform and enhance clinical practices. more...
Principles of CASE Tool Integration
Oxford University Press 1994; US$ 209.99This study addresses increasing research within the software engineering community for automated support in the software development process. The authors integrate computer aided software engineering tools into the overall software life cycle. more...
Bottle Creek
University of Alabama Press 2009; US$ 37.50This is the first comprehensive study and analysis of the most important Mississippian mound site on the north-central Gulf coast. Consisting of 18 earthen mounds and numerous additional habitation areas dating to A.D. 1250-1550, the Bottle Creek site was first professionally investigated in 1932 when David L. DeJarnette of the Alabama Museum... more...
Are You on Track for Your Retirement?
Pearson Education 2010; US$ 1.99This is the eBook version of the printed book. This Element is an excerpt from Save Your Retirement: What to Do If You Haven?t Saved Enough or If Your Investments Were Devastated by the Market Meltdown (9780137029006) by Frank Armstrong, III and Paul B. Brown. Available in print and digital formats. How much money will you really need... more...
Dealing with Retirement Risks
Pearson Education 2010; US$ 1.99This is the eBook version of the printed book. This Element is an excerpt from Save Your Retirement: What to Do If You Haven?t Saved Enough or If Your Investments Were Devastated by the Market Meltdown (9780137029006) by Frank Armstrong III and Paul B. Brown. Available in print and digital formats. You can?t afford to eliminate retirement... more...
