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Most popular at the top
- Crown Publishing Group 2009; US$ 14.99
In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking ?Ten Commandments of Customer Service? apply to today?s world. Drawing on his incredible success in transforming his Dallas... more...
- Crown Publishing Group 2012; US$ 27.50
Imagine if you could identify your business?s most profitable customers, craft a better marketing strategy to communicate with them, and inspire them to buy more? Well now you can. And the best part is that you can do it using the data you already have. Today, everything we do creates data, and the volumes are enormous. Virtually every time... more...
- Pearson Education 2009; US$ 14.99
Real Solutions for Saving Your Retirement? No Matter Where You Stand Right Now! Step-by-step plans you can use if you?re planning to retire in? 5 years 10 years 15 years over 20 years or tomorrow! ?The market meltdown has all of us worrying about whether we will ever be able to retire. Worrying doesn?t help you. Planning... more...
- AMACOM 2014; US$ 15.00
It used to be that if you studied and worked hard, you could be assured of an extremely satisfying career. But in a world of constant layoffs and dying industries, it has become increasingly difficult to "plan" your way to success. Own Your Future shows how to apply the same approach successful entrepreneurs use to maneuver in an unpredictable economy.... more...
- Crown Publishing Group 2003; US$ 25.95
How did Kevin O?Connor help create DoubleClick, the innovative marketing technology company...two software companies...dozens of products...and now the ?disappearing? DVD, a product that will turn the home video market on its head? Sheer brilliance? While O?Connor is very smart indeed, he credits his success to applying Thomas Edison?s famous saying... more...
- Wiley 2011; US$ 29.95
Brand New’s revolutionary innovation process is a proven road map you can put to work immediately to create successful new products, services, and business models. Written by leading innovation practitioners, and the coauthor of the bestseller Customers for Life , the authors of this tightly focused, highly entertaining book have nailed... more...
- RAND Corporation 2010; US$ 9.95
This report offers research and recommendations on ways to measure the overall efforts of the national border-security enterprise between ports of entry. Focusing on three missions--illegal drug control, counterterrorism, and illegal migration--this report recommends ways to measure performance of U.S. border-security efforts in terms of interdiction,... more...
- Palgrave Macmillan 2010; US$ 95.00
A comprehensive and thematic exploration of representations of madness in postwar British and American Fiction, this book is relevant to those with interests in literary studies and is a vital read for psychiatric clinicians and professionals who are interested in how literature can inform and enhance clinical practices. more...
- Oxford University Press 1994; US$ 209.99
This study addresses increasing research within the software engineering community for automated support in the software development process. The authors integrate computer aided software engineering tools into the overall software life cycle. more...
- University of Alabama Press 2009; US$ 37.50
Consisting of 18 earthen mounds and numerous additional habitation areas dating to A.D. 1250-1550, the Bottle Creek site was first professionally investigated in 1932 when David L. DeJarnette of the Alabama Museum of Natural History began work there to determine if the site had a cultural relationship with Moundville, connected to the north by... more...