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  • Business Process Outsourcingby Rick L. Click; Thomas N. Duening

    Wiley 2004; US$ 89.50

    Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition... more...

  • Essentials of Business Process Outsourcingby Thomas N. Duening; Rick L. Click

    Wiley 2005; US$ 55.00

    Thomas N. Duening is Director of the Entrepreneurial Programs Office at the Ira A. Fulton School of Engineering, Arizona State University in Tempe, Arizona. He is also President of INSYTE Business Research Group, an international business consulting and research firm. Rick L. Click is Senior Director of Global Technology for PayPal, Inc. He has held... more...

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