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ISO/IEC 20000: An Introduction to the Global Standard for Service Management
IT Governance Publishing 2010; US$ 14.95This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20K?s customer-driven approach, ensuring your IT service management... more...
ISO/IEC 20000
IT Governance Publishing 2011; US$ 14.95A newly revised, up-to-date pocket guide to show you how to manage your IT services more effectively!Whatever your business, your capacity to supply products and services to your customers depends on your IT. Yet, all too often, companies and government departments fail to take effective control of their IT systems. Instead, organisations rely on a... more...
Neuroradiology Cases
Oxford University Press, USA 2012; US$ 69.99Designed for both in-depth study as well as quick reference, Neuroradiology Cases covers the field of brain imaging through 192 concise and clinically relevant cases. Part of the Cases in Radiology series, this book follows the easy-to-learn case format of question and answer, complete with concise summaries and a generous amount of top-quality images.... more...
Implementing ISO/IEC 20000 Certification: The Roadmap
Van Haren Publishing 2008; US$ 45.00ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITILŪ, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way... more...
Curriculum in Abundance
Taylor and Francis 2006; US$ 42.95In this text Jardine, Clifford, and Friesen set forth their concept of curriculum as abundance and illustrate its pedagogical applications through specific examples of classroom practices, the work of specific children, and specific dilemmas, images, and curricular practices that arise in concrete classroom events. The detailed classroom examples... more...
Back to the Basics of Teaching and Learning
Taylor and Francis 2002; US$ 36.95This book is about an ecological-interpretive image of "the basics" in teaching and learning. The authors offer a generous, rigorous, difficult, and pleasurable image of what this term might mean in the living work of teachers and learners. In this book, Jardine, Clifford, and Friesen: *sketch out some of the key ideas in the traditional, taken-for-granted... more...
Discourse and Organization
SAGE Publications 1998; US$ 68.00This major work from renowned scholars in the field, analyzes the role of language and symbolic media and shows how this enables us to move to new levels of understanding of contemporary organizational issues. An introductory chapter examines the role and growing importance of discourse in the study of organizations. It critically evaluates the... more...
Photoemission Studies of High-Temperature Superconductors
Cambridge University Press 1999; US$ 74.00Describes important topics in high-temperature superconductivity; for graduate students and researchers. more...
Repositioning Victorian Sciences
Anthem Press 2006; US$ 85.00An intriguing look at the marginal sciences of the nineteenth century and their influence on the culture of the period. more...
Osteoporosis
Elsevier Science 2007; US$ 460.00Now in its third edition, Osteoporosis , is the most comprehensive, authoritative reference on this disease. Written by renowned experts in the field, this two-volume reference is a must-have for academic and medical libraries, physicians, researchers, and any company involved in osteoporosis research and development. Worldwide, 200 million women... more...









