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Most popular at the top

  • The Big Book of Leadership Games: Quick, Fun Activities to Improve Communication, Increase Productivity, and Bring Out the Best in Employeesby Vasudha Deming

    McGraw-Hill Education 2004; US$ 25.00

    Dozens of engaging ways to forge good working relationships between managers and their staffs This book offers managers 50 fun, illuminating experiential activities for building a positive, open, and productive relationship with the people they manage. Unlike ropes courses and other off-site management activities, The Big Book of Leadership Games... more...

  • The Big Book of Customer Service Training Gamesby Peggy Carlaw; Vasudha Deming

    McGraw-Hill Education 1998; US$ 25.00

    Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades,... more...

  • Managing and Motivating Contact Center Employeesby Malcolm Carlaw; Peggy Carlaw; Vasudha Deming; Kurt Friedmann

    McGraw-Hill Education 2003; US$ 34.95

    Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment. more...

  • Values in Landscape Architecture and Environmental Designby M. Elen Deming

    LSU Press 2015; US$ 30.00

    The successful realization of diversity, resilience, usefulness, profitability, or beauty in landscape design requires a firm understanding of the stakeholders? values. This collection, which incorporates a wide variety of geographic locations and cultural perspectives, reinforces the necessity for clear and articulate comprehension of the many factors... more...

  • Nanoelectronic Circuit Designby Niraj K. Jha; Deming Chen

    Springer New York 2010; US$ 179.00

    This book is about large-scale electronic circuits design driven by nanotechnology. It covers design, synthesis, assembly, fabrication, integration, fault tolerance and testing of nanocircuits and nanosystems, and focuses on state-of-the-art research. more...

  • The Anti-Politics Machine in Indiaby Vasudha Chhotray

    Anthem Press 2011; US$ 99.00

    This book assesses the validity of ‘anti-politics’ critiques of development, first popularised by James Ferguson, in the peculiar context of India. It examines the extent to which it is possible to keep politics out of a highly technocratic state watershed development programme that also seeks to be participatory. more...

  • Preventing and Reducing Aggression and Violence in Health and Social Careby Kelvin Ford

    M&K Update Ltd 2010; US$ 15.98

    No one should face aggression or violence in the workplace but these problems are increasingly being reported by health and social care workers and the people using their services. This helpful book explores the reasons why some individuals may become aggressive or violent and explains how a holistic approach can offer effective ways of preventing,... more...

  • Understanding the NEC3 ECC Contractby Kelvin Hughes

    Taylor and Francis 2012; US$ 53.95

    As usage of the NEC (formerly the New Engineering Contract) family of contracts continues to grow worldwide, so does the importance of understanding its clauses and nuances to everyone working in the built environment. Currently in its third edition, this set of contracts is different to others in concept as well as format, so users may well find... more...

  • Walking In Lightby Kelvin Cruickshank

    Penguin Books Ltd 2009; US$ 14.38

    A powerful and compelling autobiography of Kelvin Cruickshank, psychic medium on theacclaimed Televison series Sensing Murder.As a child, Kelvin saw, heard and felt spirits, but had no idea what it all meant. He believed everybody could see and talk to ghosts.Walking In Light shares Kelvin's memories of his earliest psychic experiencesand his struggle... more...

  • Bridging The Gapby Kelvin Cruickshank

    Penguin Books Ltd 2010; US$ 14.38

    Kelvin is one of three mediums selected to investigate unsolved murders on the acclaimed TV2 series Sensing Murder now in its fifth series and showing in over 25 countries around the world. Kelvin's first book,Walking in Light, shares memories of his earliest experiences with the spirit world and his struggle to accept his gift. He alsorecalls many... more...