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  • Lean Six Sigma in Serviceby Sandra L. Furterer

    CRC Press 2009; US$ 87.95

    Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. This title describes the Six Sigma DMAIC and Design for Six Sigma IDDOV problem solving approach and how it can be applied to service and transaction related processes. more...

  • Systems Engineering Focus on Business Architectureby Sandra L. Furterer

    CRC Press 2012; US$ 79.95

    Still relatively new, yet increasingly important, the Business Architecture body of knowledge takes an enterprise view of business processes. Understanding the alignment between IT initiatives and the business strategies can ensure that resources of people, time, and money are applied appropriately. Written by Sandra L. Furterer, an expert with more... more...

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