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Most popular at the top

  • How to Say It at Work, Second Editionby Jack Griffin

    Penguin Group US 2008; US$ 17.95

    A fully revised edition of the bestselling communication tool. This revised edition includes new advice on the latest developments in the workplace since the book?s initial publication ten years ago. Along with a new chapter on digital communication, each original chapter includes a discussion of topics such as diversity issues, team building,... more...

  • How To Say It for First-Time Managersby Jack Griffin

    Penguin Group US 2010; US$ 16.95

    An all-new guide to help first-time managers and supervisors develop effective communication skills for leading and inspiring their staff. From the author of How to Say It(r) at Work , a one-stop communication primer for anyone in a management position for the first time. Covering everything from delegating, planning and running meetings, and... more...

  • How to Say It: Be Indispensable at Workby Jack Griffin

    Penguin Group US 2011; US$ 17.95

    More information to be announced soon on this forthcoming title from Penguin USA more...

  • How to Say it: Creating Complete Customer Satisfactionby Jack Griffin

    Penguin Group US 2013; US$ 9.99

     A guide to effectively communicating with customers to create lasting?and repeat?business relationships.  This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.  Unlike the vast majority of books that deal with... more...

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