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  • Contextual Designby Hugh Beyer; Karen Holtzblatt

    Elsevier Science 1997; US$ 91.95

    This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work.... more...

  • Rapid Contextual Designby Karen Holtzblatt; Jessamyn Burns Wendell; Shelley Wood

    Elsevier Science 2004; US$ 56.95

    Is it impossible to schedule enough time to include users in your design process? Is it difficult to incorporate elaborate user-centered design techniques into your own standard design practices? Do the resources needed seem overwhelming? This handbook introduces Rapid CD, a fast-paced, adaptive form of Contextual Design. Rapid CD is a hands-on guide... more...

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