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  • Delivering Happinessby Tony Hsieh

    Grand Central Publishing 2010; US$ 20.00

    Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . .... more...

  • Peakby Chip Conley; Tony Hsieh

    Wiley 2010; US$ 24.50

    After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley's company was suddenly undercapitalized and overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham Maslow's iconic Hierarchy of Needs. This book explores... more...

  • Exceptional Customer Serviceby Lisa Ford; David McNair; William Perry; Tony Hsieh

    Adams Media 2009; US$ 13.95

    When the going's tough, companies that survive will be those that build the greatest loyaltyby exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companiesfrom Chik-Fil-A... more...

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