The Leading eBooks Store Online
for Kindle Fire, Apple, Android, Nook, Kobo, PC, Mac, Sony Reader...
Most popular at the top
Service Design based on ITILŪ V3
Van Haren Publishing 2010; US$ 26.00This Management Guide is a concise summary of the IT Service Management ? An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the ?lifecycle? approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks... more...
Foundations of IT Service Management based on ITIL V3
Van Haren Publishing 2007; US$ 45.00The itSMF Foundations book has been a significant contributor to the acceptance of ITIL worldwide. It is used in numerous countries and was made available in thirteen languages. The upgrade of this title can provide the same value to ITIL version 3, supporting its acceptance by creating an easy-to-read introduction into the entire ITIL library. more...
IT Service Management Based on ITIL V3
Van Haren Publishing 2007; US$ 20.00The separate handling of the ITIL Service Lifecycle and the ITIL processes and functions enables a better understanding of the core values of ITIL version 3 Z6 more...
IT Service Management
Van Haren Publishing 2007; US$ 98.00In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. more...
IT Service Management basato su ITILŪ V3
Van Haren Publishing 2008; US$ 20.00This Pocket Guide is a concise summary of ITILŪ V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed separately in the second half of the book. more...
IT Service Management Basierend auf ITIL V3
Van Haren Publishing 2009; US$ 20.00This Pocket Guide is a concise summary of ITILŪ V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section. more...
Fundamentos de ITILŪ V3
Van Haren Publishing 2010; US$ 45.00Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version reflects ITIL V3. Written in a concise way and covering all the... more...
ITILV3 Foundation Exam: The Study Guide
Van Haren Publishing 2009; US$ 26.00Covers all Foundation Exam Content Contains Official Sample Exams Contains Official Glossary of terms Great fold-flat format for class training Processes explained separately to support post exam implementation 230 pages means fantastic value for money This new title covers all the material found in the ITILŪ Foundations Exam. Its 230 pages cover... more...
Diseņo del Servicio basada en ITILŪ V3
Van Haren Publishing 2010; US$ 26.00The Management Guides are a concise summary of the ?Foundations of IT Service Management based on ITIL V3?. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. more...
Mejora Continua del Servicio basada en ITILŪ V3
Van Haren Publishing 2010; US$ 26.00The Management Guides are a concise summary of the ?Foundations of IT Service Management based on ITIL V3?. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. more...









