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  • Working with Difficult Peopleby Raphael Lapin

    Dorling Kindersley Ltd 2009; Not Available

    A practical ebook to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You'll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and 'In Focus' features on what to do in a particular... more...

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