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Most popular at the top

  • Current themes and developments in hospitality management educationby Conrad Lashley

    Emerald Group Publishing Limited 2007; US$ 199.00

    Earlier versions of the articles in this e-book were presented at Fifteenth Annual Research Conference of the UK's Council for Hospitality Management Education (CHME). All articles were chosen to appear in this collection due to their bearing on the nature of hospitality management work and the skills needed by managers, and educational provision... more...

  • Empowerment: HR Strategies for Service Excellenceby Conrad Lashley

    Taylor and Francis 2012; US$ 60.95

    'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of... more...

  • Studying hospitality - Beyond the Envelopeby Conrad Lashley

    Emerald Group Publishing Limited 2007; US$ 199.00

    An emerging hospitality studies focus among academics prioritizes the study of host and guest transactions as a key feature of hospitality research and publications. The papers in this e-book, guest edited by a leading researcher in the field, provide a flavor of some of the research themes that social science perspectives suggest. The study of host... more...

  • Hospitality Retail Managementby Conrad Lashley

    Taylor and Francis 2009; US$ 57.95

    'Hospitality Retail Management' provides students and managers with a practical guide to managing units in hospitality retail organizations. Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. This standardised service provides the customer with the security of... more...

  • Timeshare Resort Operationsby Randall Upchurch; Conrad Lashley

    Taylor and Francis 2006; US$ 100.00

    This book provides a complete overview of timeshare development and operation models. The authors take a comprehensive look at the present and future of this growing segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics. Timeshare,... more...

  • Organization Behaviour for Leisure Servicesby Darren Lee-Ross; Conrad Lashley

    Taylor and Francis 2012; US$ 63.95

    Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - this text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums,... more...

  • Business Development in Licensed Retailingby Guy Lincoln; Conrad Lashley

    Taylor and Francis 2012; US$ 54.95

    'Business Development in Licensed Retailing: a unit manager's guide' details the indispensable skills and techniques needed to manage units within licensed retail organisations in a flexible and entrepreneurial manner. This book: Forms the basis of a complete course for a unit manager's development. Provides an overview of the range of skills... more...

  • Franchising Hospitality Servicesby Conrad Lashley; Alison Morrison

    Taylor and Francis 2007; US$ 60.95

    'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels,... more...

  • In Search of Hospitalityby Conrad Lashley; Alison Morrison

    Taylor and Francis 2010; US$ 61.95

    'In Search of Hospitality' is a unique contribution to the study of hospitality, exploring the practice of hospitality across disciplines, and adopting an international perspective where appropriate. This title brings together an extraordinary collection of leading researches and writers in hospitality, sociology, philosophy and social history, thereby... more...

  • Entrepreneurship and Small Business Management in the Hospitality Industryby Darren Lee-Ross; Conrad Lashley

    Taylor and Francis 2010; US$ 63.95

    Small businesses are the backbone of the tourism and hospitality industry and, depending on which statistics one uses, represent somewhere between 75 to 95 percent of all firms globally in this sector. The number of entrepreneurs has dramatically and uniformly increased globally over the last ten years. Divided into four sections, Entrepreneurship... more...