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McGraw-Hill Education 2005; US$ 16.00A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers. Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you?ll discover... more...
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McGraw-Hill 2003; US$ 34.95Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services. Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma... more...
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Lean Six Sigma for Service: Getting Faster to Get Better
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Lean Six Sigma for Service: Phase 1: Readiness Assessment
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