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  • Satisfaction: A Behavioral Perspective on the Consumerby Richard L. Oliver

    Taylor and Francis 2014; US$ 210.00

    Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver... more...

  • Service Qualityby Roland Rust; Richard L. Oliver

    SAGE Publications 1993; US$ 54.00

    In this book leading scholars and practitioners present the latest research and theory in customer satisfaction and services marketing with a wealth of stimulating ideas. Topics discussed include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies... more...

  • An Introduction to World Politicsby Richard Oliver Collin; Pamela L. Martin

    Rowman & Littlefield Publishers 2012; US$ 87.99

    This book written for introductory-level students of global politics examines the connections and conflicts among peoples on our planet and relates them in a personalized way. While other world politics texts examine the globe from a distance, this text emphasizes the voices of those engaged in political struggles over the complexities of health,... more...

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