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Most popular at the top

  • The Nordstrom Way to Customer Service Excellenceby Robert Spector; Patrick D. McCarthy

    Wiley 2012; US$ 19.95 US$ 11.97

    The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. — Howard Schultz , Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies... more...

  • Robert Ludlum's The Lazarus Vendettaby Robert Ludlum; Patrick Larkin

    Orion 2010; US$ 10.99

    A thrilling Covert-One novel, from the world's No. 1 bestselling international author. In the increasingly turbulent atmosphere of international politics, a once grassroots anti-globalisation movement has been slowly taken over by an underground radical anti-technology group fronted by a mysterious figure known only as Lazarus. All attempts to... more...

  • Robert Ludlum's The Moscow Vectorby Robert Ludlum; Patrick Larkin

    Orion 2010; US$ 12.99

    Covert-One agents must trace the source of a deadly disease - and stop the outbreak of a Third World War. A once-great nation is determined to rebuild its shattered empire, and lightning military strikes against its neighbours are planned. But first they must sow confusion and fear in the ranks of their enemies. They turn to one of the world's... more...

  • BASICS Hals-Nasen-Ohren-Heilkundeby Robert Gürkov; Patrick Nagel

    Elsevier Health Sciences Germany 2013; US$ 17.87

    Hals-Nasen-Ohren-Heilkunde für Einsteiger BASICS HNO liefert einen Überblick über die gesamte Hals-, Nasen- und Ohren-Heilkunde: Von den physiologischen und anatomischen Grundlagen der beteiligten Organsysteme über die wichtigsten Krankheitsbilder bis zur Therapie. Sie bekommen einen umfassenden Einblick in das Fachgebiet der Hals-Nasen-Ohren-Heilkunde.... more...

  • Investment Pricing Methodsby Patrick Casabona; Robert M. Traficanti

    Wiley 2002; US$ 175.00 US$ 151.67

    Practical, expert coverage of investment pricing methods for financial professionals This book on investment pricing methods offers accounting and financial practitioners and academics a solid understanding of the techniques and methods investment analysts use to price common financial investment instruments, such as commercial mortgages, private... more...

  • Developments in Litigation Economicsby Patrick A. Gaughan; Robert J. Thornton

    Emerald Group Publishing Limited 2006; US$ 123.99

    Provides the latest knowledge in the rapidly growing field of litigation economics more...

  • Body-Self Dualism in Contemporary Ethics and Politicsby Patrick Lee; Robert P. George

    Cambridge University Press 2007; US$ 28.00 US$ 22.96

    This book questions what a human person is and examines the ethical and political controversies of issues such as abortion and hedonism. more...

  • Like Grass before the Scytheby William Remmel; Robert Patrick Bender

    University of Alabama Press 2008; US$ 39.95

    Uncommonly articulate letters from a young German-American soldier with the Union forces. During a conflict that saw death visit many households in the land, this is the story of a young recruit?s devotion to family and nation. William Remmel?s letters cover more than two full years of service in the 121st New York Infantry Regiment during the... more...

  • Implementing TWIby Patrick Graupp; Robert J. Wrona

    CRC Press 2010; US$ 59.95

    Featuring strategies employed in Lean, this volume describes the experiences of organizations using TWI more than 60 years after the Training Within Industry program turned the U.S. into the industrial giant that won World War II. Based on their experience implementing TWI in organizations as diverse as Virginia Mason Medical Center and Donnelly Manufacturing,... more...

  • Sweet on Texasby Denise Gee; Robert M. Patrick

    Chronicle Books LLC 2012; US$ 19.99

    This tantalizing tome features a hearty helping of must-eat recipes and must-meet dessert devotees, garnished with their fascinating stories. Learn about local Texan bakeries, the youngest pastry chef in the state, and the proper way to organize a Southern cookie swap. Divided into four tasty Texas regions, this cookbook features the big flavors of... more...