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  • Conflict Management for Managersby Susan S. Raines

    Wiley 2012; US$ 70.00

    “Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the... more...

  • Expert Mediatorsby Jean Poitras; Susan Raines

    Jason Aronson, Inc. 2012; US$ 69.99

    Tapping the experience and wisdom of over 175 highly qualified mediators from across different realms of the mediation practice and across geographic regions, Expert Mediators: Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts integrates best practices to overcome classic mediation challenges. For each proposed strategy,... more...

  • School Social Workby Michael S. Kelly; James C. Raines; Susan Stone

    Oxford University Press, USA 2010; US$ 37.99

    School Social Work: An Evidence-Informed Framework for Practice offers school social work students and veteran practitioners a new framework for choosing their interventions based on the best available evidence. It is the first work that synthesizes the evidence-based practice (EBP) process with recent conceptual frameworks of school social work clinical... more...

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