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  • Social Assistance in the New EU Member Statesby Dena Ringold

    World Bank Publications 2007; US$ 9.99

    This study analyzes the performance of social assistance and family benefit programs in eight new member states of the European Union from the perspective of fiscal impact and effectiveness. It is based on household survey data for six of the countries, as well as budget data and information on program design collected at the national level. The paper... more...

  • Citizens and Service Deliveryby Dena Ringold; Alaka Holla; Margaret Koziol

    World Bank Publications 2012; US$ 19.99

    In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding... more...

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