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Graham Roberts-Phelps

Most popular at the top

  • Companies Don't Succeed - People Do!by Graham Roberts-Phelps

    Thorogood Publishing 2000; US$ 22.59

    This text features 100 positive and practical ideas that canbe put to work immediately to build a stronger, fitter and more profitable business. It includes such topics as: be passionate about business; the customer is not always right; and close the customer service department. more...

  • Customer Relationship Managementby Graham Roberts-Phelps

    Thorogood Publishing 2001; US$ 24.95

    This title is all about the latest techniques for attracting and retaining customers. It looks at techniques of "customerized selling", how to create a culture of creativity in your business; ideas for customer service skills, and how to segment your customers by value, pattern and buying criteria. more...

  • Telephone Tacticsby Graham Roberts-Phelps

    Thorogood Publishing 1999; US$ 17.95

    A comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation. more...

  • Working Smarterby Graham Roberts-Phelps

    Thorogood Publishing 1999; US$ 27.95

    More than a time management philosophy or system, this text outlines a way of approaching life, work and goals. It is written in an informal, conversational style, enhanced by numerous quotations and anecdotes. The approach is designed to be sustainable over time. more...

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