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Most popular at the top

  • Are Your Customers Being Served?by Pauline Rowson

    Summersdale Publishers Ltd 2007; US$ 11.99

    Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience,... more...

  • Blood on the Sandby Pauline Rowson

    Summersdale Publishers Ltd 2011; US$ 5.99

    A body in a bunker on a disused golf course, a woman with a gun, and a web of international intrigue... DI Andy Horton's holiday peace is shattered when stepping out across an abandoned golf course on the Isle of Wight on a cold, grey January morning, he finds himself facing a distraught young woman with a gun in her hand, leaning over a corpse in... more...

  • Dead Man's Wharfby Pauline Rowson

    Summersdale Publishers Ltd 2011; US$ 5.99

    Horton and Cantelli are called to a nursing home where an elderly resident, suffering from dementia, claims she's been attacked by an intruder. Horton is ready to dismiss it as senile ramblings until he discovers that her room-mate has died, the dead woman's belongings are missing and her son, convicted for armed robbery, has been found dead in his... more...

  • Deadly Watersby Pauline Rowson

    Summersdale Publishers Ltd 2007; US$ 5.99

    When a woman, the head teacher of a struggling local school, is found brutally murdered in Langstone Harbour DI Andy Horton is appointed to lead the investigation ? but not for long if Superintendent Uckfield has his way. Horton is given only a week to find the killer, after that he will be shunted off the case. Horton now has a point to prove as... more...

  • Easy Step By Step Guide To Being Positive and Staying Positiveby Pauline Rowson

    Summersdale Publishers Ltd 2007; US$ 6.95

    Changing work patterns, pressures of this fast-paced life, family problems, life cycle changes, and poor health can leave even the most positive of us feeling negative. So how do we cope when this happen? How do we resist the pressure to be all things to all men? How do we handle the guilt when we feel we are failing and inadequate? How can we learn... more...

  • Easy Step By Step Guide To Building A Positive Media Profileby Pauline Rowson

    Summersdale Publishers Ltd 2001; US$ 6.95

    Editorial coverage carries at least two and a half times the weight of advertising. It is a very cost effective way of raising an organisation's profile. This book looks at how to build a positive media profile for an organisation. It provides information on how the media work and how to build good media relations. It also shows how to write a news... more...

  • Easy Step By Step Guide To Marketingby Pauline Rowson

    Summersdale Publishers Ltd 2000; US$ 6.95

    How to win and keep customers How to understand your customers and their needs How to make your organisation more marketing orientated How to use some of the promotional tools to target your customers How to build a competitive edge for your organisation How to draw up a marketing plan for your business by following the steps in this guide. more...

  • Easy Step By Step Guide To Marketing to Win More Businessby Pauline Rowson

    Summersdale Publishers Ltd 2007; US$ 6.95

    Every organisation needs customers. In order to grow and survive you need to actively market your business, its services and products. And even if you are operating in the public sector, or in a non-profit organisation, there is still a need to communicate successfully with your target market. This guide shows you how to use a variety of marketing... more...

  • Easy Step By Step Guide To Successful Sellingby Pauline Rowson

    Summersdale Publishers Ltd 2000; US$ 6.95

    Whether you are selling business to business or to consumers this guide will show in simple steps: How to build a better rapport with your prospects and therefore increase your chances of selling to them How to use a sales structure that works How to use the buying motivations to get people to buy How to handle objections and close the sale. How to... more...

  • Easy Step by Step Guide to Communicating with More Confidenceby Pauline Rowson

    Summersdale Publishers Ltd 2007; US$ 6.95

    Communicating effectively should be the simplest thing in the world, we talk and listen - or do we? And is that all there is to it? When things go wrong in a company, a friendship, a personal relationship, communication or rather lack of it or misinterpreting it, is often at the heart of the problem. Improving your communication skills can bring huge... more...