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  • The Manager's Bridge Certificate in IT Service Managementby Colin Rudd

    British Informatics Society Limited 2010; US$ 41.99

    The Manager's Bridge Certificate is intended for those who have an ITIL Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL Expert in IT Service Management. This book can be used as for self study or for reference within an accredited training course. An ITILŪ Licensed Product. more...

  • Service Designby Sharon Taylor; Vernon Lloyd; Colin Rudd

    The Stationery Office 2007; US$ 176.00

    The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management... more...

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