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  • Operational Support and Analysisby John Sansbury

    BCS Learning & Development Limited 2014; US$ 46.99

    This user-friendly book aims to assist candidates pass the ITILŪ OSA Intermediate examination. It references material from the core ITIL texts and gives practical guidance. This new edition includes the latest ITIL guidance as well as additional insights from the author's own experience of developing effective solutions. An ITILŪ licensed product. more...

  • Service Level Managerby John Sansbury

    BCS Learning & Development Limited 2017; US$ 30.99

    The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. more...

  • IT Service Managementby John Sansbury; Ernest Brewster; Aidan Lawes; Richard Griffiths

    BCS Learning & Development Limited 2016; US$ 33.99

    Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam. more...

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