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  • Operational Support and Analysisby John Sansbury

    BCS Learning & Development Limited 2014; US$ 46.99

    SECTION 1: INTRODUCTION 1. The concept of service management as a practice 2. The concept of service, its value proposition and composition 3. The functions and processes across the lifecycle 4. The role of processes in the service lifecycle 5. How service management creates business value 6. How operational support and analysis supports... more...

  • Service Level Managerby John Sansbury

    BCS Learning & Development Limited 2015; US$ 30.99

    Provides practical guidance on how to be successful in this high-profile and complex role Gives an in-depth introduction to skills and competencies required  Essential reading for anyone wanting to advance their IT career Part of a series on roles in IT more...

  • IT Service Managementby Ernest Brewster; Richard Griffiths; Aidan Lawes; John Sansbury

    British Informatics Society Limited 2012; US$ 33.99

    A really useful guide which introduces and explains IT Service Management to Foundation Examination candidates and to anyone looking to gain an understanding of the ITIL service management framework. This book is unique in that, as well as providing a revision aid to exam candidates, the authors have used their collective experiences to help readers... more...

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