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  • 50 Activities for Achieving Excellent Customer Serviceby Darryl Doane; Rose D. Sloat

    HRD Press 2003; US$ 139.95

    This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator... more...

  • Excuses, Excuses, Excusesby Darryl Doane; Rose D. Sloat

    HRD Press 2003; US$ 9.95

    “This is a book that will help anyone who deals with customers. It is a wonderful blend of wisdom and insight that deals with the everyday relationships between the customer and service representative.”. Joe Breniser, President. Creative Training Institute “An insightful look as to why customers don’t always receive first class... more...

  • Stories they Will Rememberby Darryl Doane; Rose D. Sloat

    HRD Press 2005; US$ 19.95

    Have you ever needed just the right story to drive home your message in a speech, presentation, training session or meeting? Then this book is for you. Stories They Will Remember contains a collection of 40 powerful stories gathered by training and development specialists. Rose Sloat and Darryl Doane over 30 years of personal and professional experiences.... more...

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