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  • The Passenger Has Gone Digital and Mobileby Nawal K. Taneja

    Taylor and Francis 2016; US$ 74.95

    Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make... more...

  • Designing Future-Oriented Airline Businessesby Nawal K. Taneja

    Taylor and Francis 2016; US$ 79.95

    Designing Future-Oriented Airline Businesses is the eighth Ashgate book by Nawal K. Taneja to address the ongoing challenges and opportunities facing all generations of airlines. Firstly, it challenges and encourages airline managements to take a deeper dive into new ways of doing business. Secondly, it provides a framework for identifying and developing... more...

  • Flying Ahead of the Airplaneby Nawal K. Taneja

    Taylor and Francis 2016; US$ 84.95

    Airlines willing to develop insight from foresight relating to the expected ?step phase changes? will eventually improve their margins. However, the backward-looking airline, managed using old strategic levers and short-term metrics, will cease to exist, merge, shrink, become more dependent on government support, or become irrelevant. ?Management innovations?... more...

  • Airline Industryby Nawal K. Taneja

    Taylor and Francis 2016; US$ 79.95

    Many business sectors have been, and are being, forced to compete with new competitors-disrupters of some sort-who have found new ways to create and deliver new value for customers often through the use of technology that is coupled with a new underlying production or business model, and/or a broad array of partners, including, in some cases, customers... more...

  • Looking Beyond the Runwayby Nawal K. Taneja

    Taylor and Francis 2016; US$ 89.95

    The global airline industry, facing significant changes and discontinuity is prompted and forced to deal with a "new normal." Who would have imagined a few years ago that: - a significant percentage of consumers in the US now prefer to fly low-cost airlines instead of full-service airlines because they perceive the product to be better, - airlines... more...

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