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Service Design based on ITIL® V3
Van Haren Publishing 2010; US$ 26.00This Management Guide is a concise summary of the IT Service Management ? An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the ?lifecycle? approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks... more...
Fundamentos de ITIL® V3
Van Haren Publishing 2010; US$ 45.00Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version reflects ITIL V3. Written in a concise way and covering all the... more...
IT Service Management basato su ITIL® V3
Van Haren Publishing 2008; US$ 20.00This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed separately in the second half of the book. more...
IT Service Management Basierend auf ITIL V3
Van Haren Publishing 2009; US$ 20.00This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section. more...
ITILV3 Foundation Exam: The Study Guide
Van Haren Publishing 2009; US$ 26.00Covers all Foundation Exam Content Contains Official Sample Exams Contains Official Glossary of terms Great fold-flat format for class training Processes explained separately to support post exam implementation 230 pages means fantastic value for money This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pages cover... more...
Diseño del Servicio basada en ITIL® V3
Van Haren Publishing 2010; US$ 26.00The Management Guides are a concise summary of the ?Foundations of IT Service Management based on ITIL V3?. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. more...
Mejora Continua del Servicio basada en ITIL® V3
Van Haren Publishing 2010; US$ 26.00The Management Guides are a concise summary of the ?Foundations of IT Service Management based on ITIL V3?. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. more...
Operación del Servicio basada en ITIL® V3
Van Haren Publishing 2010; US$ 26.00The Management Guides are a concise summary of the ?Foundations of IT Service Management based on ITIL V3?. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. more...
ITIL V3 - Een Pocketguide
Van Haren Publishing 2011; US$ 20.00Deze Pocket Guide is een beknopte samenvatting van ITIL versie 3. Een slimme, compacte gids over deze toonaangevende standaard op het gebied van IT-Servicemanagement. Wat zijn de essentiële servicemanagement processen? Wat is de ?lifecycle approach?? more...
Foundations of IT Service Management Based on ITIL® V3
Van Haren Publishing 2008; Not AvailableFoundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This... more...









