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Continual Service Improvement based on ITIL V3
Van Haren Publishing 2008; US$ 26.001. This is the Core ITIL product. 2. Commissioned by OGC. more...
IT Financial Management
Van Haren Publishing 2009; US$ 45.00It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must create value for the business. This practical title describes the strong financial skills that IT managers must have in order to support:. Operations: Finance departments rely heavily on IT managers... more...
Foundations van ITIL® V3
Van Haren Publishing 2011; US$ 45.00This new title looks at Good Practices as described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this new publication covers, the following steps in detail: Service Strategy Service Design Service Operation Service Transition Continual Service Improvement French, Spanish, German, Italian and English also available. Japanese Spring 2009 more...
ITIL V3 Service Operation
Van Haren Publishing 2008; US$ 26.00A series of Management Guides packed full of information on each stage of the ITIL® V3 Lifecycle more...
ITIL V3 Service Strategy
Van Haren Publishing 2008; US$ 26.00A series of Management Guides packed full of information on each stage of the ITIL® V3 Lifecycle more...
Estrategia del Servicio basada en ITIL V3
Van Haren Publishing 2008; US$ 26.00A quick, portable reference tool to the standards used within the Service Management community more...
Service Design based on ITIL® V3
Van Haren Publishing 2010; US$ 26.00This Management Guide is a concise summary of the IT Service Management ? An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the ?lifecycle? approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks... more...
Foundations of IT Service Management
Van Haren Publishing 2005; US$ 45.00In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This introduction to IT... more...
ISO / IEC 20000 - Guía de bolsillo - A Pocket Guide
Van Haren Publishing 2006; US$ 24.00The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide: ? to promote the awareness and the acceptability of ISO 20000 as a valid standard for IT... more...
Iso/iec 20000
Van Haren Publishing 2006; US$ 20.00This pocket guide condenses the principles and standards of ISO/IEC 20000 in a manner that helps nurture a basic understanding of the standard, and to serve as a reference to any service provider interested in learning more or perhaps achieving ISO/IEC Certification' Sharon Taylor in her role of Chair, IPESC, itSMF International --itSMF International more...









