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Most popular at the top

  • Assertivenessby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    This Assertiveness Skills Rapid Skill Builder booklet explores the subject of assertiveness and offers a whole process to help all individuals to build skills in this critical area. more...

  • Benchmarkingby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    This Benchmarking Skills Rapid Skill Builder booklet explains the benchmarking process in a step-by-step manner and offers a practical action template that can be applied in almost any situation. more...

  • Career Planning and Developmentby Jon C Warner

    Worldwide Center for Organizational Development 2007; US$ 17.50

    As part of the Janus Performance Management System, ?Career Planning & Developing Future Performance? is a practical 36-page workbook that describes the career planning approach that can be taken by the manager and the appraisee to prepare for the employee's own future growth and development. As effective people planning is a fundamental part of best... more...

  • Change Managementby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    One of the key “life competencies” required of people in all sorts of different situations today is the ability to anticipate and respond effectively to change. This Change Management Rapid Skill Builder booklet uses a six step approach to more effective change management. This is Identify, Involve, Inform, Initiate, Implement and Inspect. more...

  • Coaching Skillsby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    It doesn’t matter in what field the coach operates, their key role is to help someone to improve what they are doing. This Coaching Skills Rapid Skill Builder booklet aims to help people to become more effective coaches and help all “would-be” coaches to progressively improve their performance via a range of practical techniques. more...

  • Coaching for Performance Excellenceby Jon C Warner

    Worldwide Center for Organizational Development 2003; US$ 17.50

    As part of the Janus Performance Management System, ?Coaching for Performance Excellence? is a practical 40-page workbook that provides a step-by-step guide to effective coaching throughout the performance appraisal process. This module is designed to help monitor individual progress toward achieving their performance objectives, provide constructive... more...

  • Complaint Handlingby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    This Complaint Handling Rapid Skill Builder booklet takes the view that positive complaint handling is very important and in fact, it should be seen as a positive area of key feedback from customers which help the organisation to make changes for the better. more...

  • Conducting the Performance Update Discussionby Jon C Warner

    Worldwide Center for Organizational Development 2003; US$ 17.50

    As part of the Janus Performance Management System, ?Conducting a Performance Update Discussion? is a practical 32-page workbook that offers a structured process by which managers and appraisees can engage in regular performance update discussions in a positive way. The performance update discussion is a formal and scheduled vehicle to systematically... more...

  • Conflict Resolutionby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    Conflict is a natural part of our lives: Individuals and groups within families, organisations, and nations have values, needs, feelings, and resources that differ from one another’s. These differences inevitably lead to conflict in families, groups, and whole societies. This Conflict Resolution Rapid Skill Builder booklet takes the view that... more...

  • Corporate Ethicsby Jon C Warner

    Worldwide Center for Organizational Development 2006; US$ 9.50

    This Corporate Ethics Rapid Skill Builder booklet explores the concepts of ethical behaviour throughout the organization and offers some ideas on how good standards can be created and maintained. more...