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Politics of Telecommunications in Mexicoby Dr Judith Clifton; Richard Clogg
Palgrave Macmillan Ltd. 2000; US$ 120.00Privatization and policies of economic liberalisation were hailed by many critics as key factors which would help lead Mexico towards a process of deeper democratization at the beginning of the 1980s. Using original research this book demonstrates that privatisation generated new resources which were used for personal benefit and also to lubricate the existing state-labour relationship. The case study at the heart of this book is the single most important privatization both in financial and political terms, the privatization of TELMEX, Mexico's national telecommunications monopoly, which occurred during the Salinas administration (1988-94), and the realities of the so-called democratic 'new unionism' movements led by the telephone workers'... more...
A History of Greek-owned Shippingby Gelina Harlaftis
Routledge 1995; US$ 170.00This study provides the most comprehensive history of the development of modern Greek shipping ever published, from the mid-nineteenth century to the present day. It is richly illustrated with numerous maps, photographs and extensive tables. more...
Japan?s Sea Lane Security: A Matter Of Life And Deby Euan Graham
Taylor & Francis 2005; US$ 190.00This book explores the vital linkage between Japan's national security and the safety of its sea lanes. more...
Developments in the Call Centre Industryby John Burgess
Taylor & Francis 2006; US$ 170.00Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts an analysis of call centres worldwide. more...
Bottom-Line Call Center Managementby David L. Butler
Taylor & Francis 2004; US$ 63.95'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line. The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and... more...
Sales Management by Rodney Overton
Martin Books 2007; US$ 24.95Issues for Sales Managers, business owners and those likely to assume the role of managing a sales team, such as recruiting, motivating, creating and leading a sales team. Overviews the skills required to successfully manage a sales team, and how to maximise, control and measure their performance and set budgets and territories. Includes: The role of the sales manager Steps in the sales management process Recruiting and motivating a sales team The role of the sales team Building and developing your team Managing your sales team Setting sales quotas Paying the sales team Sales meetings Sales territories Sales reporting Territory management Forecasting techniques more...
Country Calling Codes, Dialing Instructions, and Worldwide Emergency Phone Numbersby MobileReference
MobileReference.com 2007; US$ 9.99Don''t ever search for dialing instructions again! This book brings you Country Codes, Dialing Instruction, Worldwide Emergency Phone Numbers and more in one package. FREE 1st half of the book in the trial version. How to call to any country. How to call from any country. Detailed national dialing instruction for 270 countries. Worldwide Emergency Phone Numbers. International Mobile Phone Codes. Navigate from Table of Contents or search for the words or phrases. Table of Contents. Country Calling Codes and Dialing Instructions (by country): A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | V | W | Y | Z. Country Calling Codes (by country code): Zone 1 - North American Numbering Plan Area | Zone 2 - Mostly... more...
Women, Identity and India's Call Centre Industryby J. K. Tina Basi
Taylor & Francis 2009; US$ 160.00This book examines the concept of identity in a globalized world and the way in which agency is exercised over identity construction by women working in Indias transnational call centre industry. Based on rich empirical data and original fieldwork, the author provides a nuanced analysis of the experiences of Indian women call centre workers and the role of womens participation in the global labour market. more...
Corporate Co-Evolutionby Suzana B. Rodrigues; John Child
John Wiley & Sons, Ltd. 2009; US$ 74.95Corporate Co-Evolution is a work of major scholarship that develops broad macro-economic principles of corporate strategy by examining and analyzing the history and growth of Telemig, a major Brazilian telecommunications company. Analyzes the different domains of the corporate environment - economic, social, cultural and political - that impact on the evolution of companies Traces the multi-level changes in a major Brazilian telecommunications company, uncovering the dynamics of change over the course of 30 years Develops a broader contextual and historical perspective that enriches our understanding of today’s international corporate environment Includes a general introduction to the complex political factors in the corporate... more...
The Next Available Operatorby Mohan Thite; Bob Russell
SAGE India 2009; US$ 29.95India, often referred to as the electronic housekeeper of the world, is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship. This first-of-its-kind compilation intends to fill this vital gap by advancing evidence-based understandings of the issues, challenges and strategies confronting... more...









