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- Taylor and Francis 2005; US$ 44.95
This is the first major English-language study to explore the broad and longstanding connections between Japan?s national security and the safety of its sea lanes. Tracing issues from pre-and post-1945 eras, the book explores how Japan?s concerns with sea lane protection have developed across such diverse fields as military strategy, diplomacy, trade... more...
- Taylor and Francis 2006; US$ 49.95
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...
- Taylor and Francis 2004; US$ 69.95
'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center... more...
- SAGE India 2009; US$ 29.95
India, often referred to as the electronic housekeeper of the world, is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the... more...
- Taylor and Francis 2009; US$ 42.95
This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India?s transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call centre workers... more...
- Wiley 2009; US$ 74.95
Corporate Co-Evolution is a work of major scholarship that develops broad macro-economic principles of corporate strategy by examining and analyzing the history and growth of Telemig, a major Brazilian telecommunications company. Analyzes the different domains of the corporate environment - economic, social, cultural and political - that impact... more...
- SAGE India 2009; US$ 19.95
Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers perspectives and trade unionists viewpoints. The book underscores how employee identity is defined by... more...
- Palgrave Macmillan 2009; US$ 135.00
A new look at the leadership of Greek shipowners in world shipping in the second half of the twentieth century. This book examines the fundamental factors of the dynamism of Greek entrepreneurship in family businesses and provides evidence for the organization, management and strategies of Greek family shipping companies. more...
- Charles C Thomas 2005; US$ 29.95
The goal of this book is to provide legal and law enforcement practitioners with factual, informative, and easy-to-understand information about telephone company inner workings, their networks, and operation. The range of subjects includes local, long distance, and cellular services; private phone systems (PBX and KTS); E-911 systems; telephone fraud;... more...
- Cambridge University Press 1983; US$ 53.00
This book places the marine insurance business of Amsterdam in the wider context of the political economy of Europe during the second half of the eighteenth century. The analysis is based on the simultaneous quotations of premiums for the twenty-two groups of destinations which formed a major part of the commerical matrix of the Netherlands. It considers... more...