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- Taylor and Francis 2009; US$ 42.95
This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India?s transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call centre workers... more...
- Taylor and Francis 2004; US$ 69.95
'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center... more...
- University of Minnesota Press 2013; US$ 75.00
Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of ?virtual migration.? Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness... more...
- Palgrave Macmillan 2000; US$ 130.00
Privatization and policies of economic liberalisation were hailed by many critics as key factors which would help lead Mexico towards a process of deeper democratization at the beginning of the 1980s. This book demonstrates that privatisation generated new resources used for personal benefit and also to lubricate the state-labour relationship. more...
- Taylor and Francis 2006; US$ 49.95
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...
- Diplomica Verlag 2008; US$ 49.10
So gut wie jeder Konsument hat in seinem Leben schon einmal ein Call Center in Anspruch genommen - sei es, um Hilfe bei Problemen mit dem Computer, Handy oder dergleichen zu bekommen oder einfach, um etwas zu bestellen. Die Dienste eines Call Centers werden über sogenannte Hotlines beworben und können über leicht zu merkende Telefonnummern erreicht... more...
- BRILL 2009; US$ 107.00
The author examines the growth and development of Japan?s modern shipping and shipbuilding industries across a wide range of topics, through the pre-war, Pacific War and post-war periods, to the transfer of shipping technology, the role of bulk carriers and world trade and the organization and structure of the Japanese merchant navy. more...
- Palgrave Macmillan 2003; US$ 130.00
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for... more...
- ABC-CLIO 1999; US$ 132.00
Challenging the stereotype of premodern China as an agricultural nation, this book examines the development of the maritime sector, maritime institutions, and sea power in the premodern era. Initially discussing topics related to China's exports, such as ship design and construction, goods produced solely for export, capital accumulation and investment... more...
- Taylor and Francis 2013; US$ 565.00
This book is a single reference source of marine cargo insurance law, arranged by reference to the recently revised Institute Cargo Clauses, the most widely used standard form of marine cargo insurance cover. The work examines marine cargo insurance by reference to English and foreign legal cases and the Marine Insurance Act 1906. This book provides:... more...