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The Atlantic Transport Line, 1881–1931
McFarland & Company, Inc., Publishers 2012; US$ 55.00In 1881, the dynamic Baltimorean Bernard N. Baker established the Atlantic Transport Line, an American-owned but British-operated steamship company with service from London to New York that became famous for shipping expensive livestock and for carrying only first-class passengers. Although moderately sized, the company remained a significant presence... more...
Bottom-Line Call Center Management
Taylor and Francis 2004; US$ 69.95'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center... more...
Call-Center-Management und Mitarbeiterzufriedenheit
Springer Fachmedien 2007; US$ 94.99
Call Center Operation
Elsevier Science 2003; US$ 60.95Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology... more...
Call Centre Services
Emerald Group Publishing Limited 2009; US$ 199.00Call centres represent the service economy of the digital era. A call centre is defined as a centralised or dispersed operation in which a managed and supervised group of people answer telephones and/or make telephone calls and, increasingly, communicate online. Call centres have become an inevitable aspect of service delivery in today's business... more...
Call Centres and Human Resource Management
Palgrave Macmillan 2003; US$ 130.00This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for... more...
Corporate Co-Evolution
Wiley 2009; US$ 74.95Corporate Co-Evolution is a work of major scholarship that develops broad macro-economic principles of corporate strategy by examining and analyzing the history and growth of Telemig, a major Brazilian telecommunications company. Analyzes the different domains of the corporate environment - economic, social, cultural and political - that impact... more...
Country Calling Codes, Dialing Instructions, and Worldwide Emergency Phone Numbers
MobileReference.com 2007; US$ 9.99Don''t ever search for dialing instructions again! This book brings you Country Codes, Dialing Instruction, Worldwide Emergency Phone Numbers and more in one package. FREE 1st half of the book in the trial version. How to call to any country. How to call from any country. Detailed national dialing instruction for 270 countries. Worldwide Emergency... more...
Developments in the Call Centre Industry
Taylor and Francis 2006; US$ 49.95Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...
