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  • Customer Service in Tourism and Hospitalityby Simon Hudson; Louise Hudson

    Goodfellow Publishers Ltd 2012; US$ 48.00

    Provides the ?whys? and ?hows?of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. more...

  • The Handbook of English for Specific Purposesby Brian Paltridge; Sue Starfield

    Wiley 2012; US$ 56.95 US$ 49.36

    Featuring a collection of newly commissioned essays, edited by two leading scholars, this Handbook surveys the key research findings in the field of English for Specific Purposes (ESP). • Provides a state-of-the-art overview of the origins and evolution, current research, and future directions in ESP • Features newly-commissioned... more...

  • Physiology at a Glanceby Jeremy P. T. Ward; Roger W. A. Linden

    Wiley 2013; US$ 48.95 US$ 42.42

    This revised and updated edition of Physiology at a Glance features clear and concise illustrations, memorable data tables, and easy-to-read text, to provide a thorough introduction to physiology that integrates seamlessly with the medical school curriculum. Physiology at a Glance breaks the topic down into its core components, dealing with... more...

  • Excel Dashboards and Reportsby Michael Alexander; John Walkenbach

    Wiley 2013; US$ 39.99 US$ 33.99

    Learn to use Excel dashboards and reports to better conceptualize data Updated for all the latest features and capabilities of Excel 2013, this go-to resource provides you with in-depth coverage of the individual functions and tools that can be used to create compelling Excel reports. Veteran author Michael Alexander walks you through... more...

  • The Great Game of Businessby Jack Stack; Bo Burlingham

    Profile Books 2013; US$ 13.31

    In the early 1980s, Springfield Remanufacturing Corporation (SRC) in Springfield, Missouri, was a near bankrupt division of International Harvester. Today it's one of the most successful and competitive companies in the United States, with a share price 3000 times what it was thirty years ago. This miracle turnaround is all down to one man, Jack... more...

  • eBay Business All-in-One For Dummiesby Marsha Collier

    Wiley 2013; US$ 34.99 US$ 30.09

    Everything you need to know to start and run a successful eBay business eBay now has 100 million active users and just keeps growing. And they have turned to For Dummies books and bestselling eBay author Marsha Collier to help guide them through buying and selling on eBay for over a decade. This nine-books-in-one guide has now been updated to... more...

  • Ctrl+Shift+Enter Mastering Excel Array Formulasby Mike Girvin

    Holy Macro! Books 2013; US$ 19.99

    Designed with Excel gurus in mind, this handbook outlines how to create formulas that can be used to solve everyday problems with a series of data values that standard Excel formulas cannot or would be too arduous to attempt. Beginning with an introduction to array formulas, this manual examines topics such as how they differ from ordinary formulas,... more...

  • Cybersecurity and Cyberwarby P.W. Singer; Allan Friedman

    Oxford University Press 2013; US$ 10.99 US$ 9.89

    In Cybersecurity and CyberWar: What Everyone Needs to Know? , New York Times best-selling author P. W. Singer and noted cyber expert Allan Friedman team up to provide the kind of easy-to-read, yet deeply informative resource book that has been missing on this crucial issue of 21st century life. Written in a lively, accessible style, filled with engaging... more...

  • Administrative Assistant's and Secretary's Handbookby James Stroman; Kevin Wilson; Jennifer Wauson

    AMACOM 2014; US$ 34.95

    Administrative assistants are expected to be everything to everyone, all the time. From managing the phones, coordinating meetings, and preparing presentations, to planning events, crafting clear business communications, and deciphering legal documents, they have to juggle it all. Extensively updated, the fifth edition of the Administrative Assistant's... more...

  • The Student Leadership Challengeby James M. Kouzes; Barry Z. Posner

    Wiley 2014; US$ 36.00 US$ 31.20

    Note from the publisher: This edition includes an access code so students can take the Student Leadership Practices Inventory Self Online , a brief, 30-question assessment to help them explore their own leadership behaviors and skills and determine the steps they can take to liberate the leader within and become their best selves. If you... more...