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- Palgrave Macmillan 2005; US$ 125.00
The majority of family businesses are both ill-prepared and ineffective at handling the emotional family related and the rational business related complexities they face. This book, a nine year study of multi-generational award winning family businesses, provides new and deep insights into their long-term success strategies. more...
- Taylor and Francis 2006; US$ 54.95
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...
- Taylor and Francis 2007; US$ 72.95
'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center... more...
- Palgrave Macmillan 2007; US$ 38.00
This book provides the first comprehensive analysis of the historical, social, psychological, technological, and political aspects that form the broad arena of homeland defence and security. The text provides a view of past events and their evolution, allowing the audience to gain a detailed knowledge of government response and policy implications. more...
- SAGE Publications 2006; US$ 67.00
A comprehensive account of power and organizations, unlocking power as the central relation of modern organizations and society. The authors present an excellent synthesis of organization, social and political theory to offer an overview of power and organizations that is historically informed, addresses current issues and is comprehensive in scope.... more...
- Knopf Doubleday Publishing Group 2009; US$ 17.95
In this thrilling panorama of real-life events, Patrick Radden Keefe investigates a secret world run by a surprising criminal: a charismatic middle-aged grandmother, who from a tiny noodle shop in New York?s Chinatown managed a multi-million dollar business smuggling people. Keefe reveals the inner workings of Sister Ping?s complex empire and recounts... more...
- Taylor and Francis 2009; US$ 49.95
Almost All Aliens offers a unique reinterpretation of immigration in the history of the United States. Leaving behind the traditional melting-pot model of immigrant assimilation, Paul Spickard puts forward a fresh and provocative reconceptualization that embraces the multicultural reality of immigration that has always existed in the United States.... more...
- Taylor and Francis 2009; US$ 44.95
Language makes us human, but how do we use it and how do children learn it? Talking the Talk is an introduction to the psychology of language. Written for the reader with no background in the area or knowledge of psychology, it explains how we actually "do" language: how we speak, listen, and read. This book provides an accessible and comprehensive... more...
- Ashgate Publishing Ltd 2012; US$ 119.95
International Trade and the Successful Intermediary is designed to give independent intermediaries, potential buyers, procurement agents, mandates, lawyers, bankers and companies the fundamental skills to conduct business in the international trade arena, while increasing their knowledge and confidence to secure commission arising out of successful... more...