Business : Decision-Making & Problem Solving

Communicating effectively should be the simplest thing in the world, we talk and listen - or do we? And is that all there is to it? When things go wrong in a company, a friendship, a personal relationship, communication or rather lack of it or misinterpreting it, is often at the heart of the problem. Improving your communication skills can bring huge rewards; it can help you to win more contracts and sales, gain promotion, manage your organisation or your team more effectively, find friendship, even love.It can enhance relationships both at work and at home. So it's worth getting it right isn't it? This book will provide tips and techniques to improve communication skills and gain the co-operation of others. It includes topics such as: How to read, interpret and use body language; How to create the right visual appearance; How to use your voice - tone, accent, pitch, pace etc.; How to use powerful and persuasive words; How to get people to like you; How to influence people to your way of thinking; How to persuade people to co-operate with you; How to get on someone's wavelength; and How to hear, recognise and use the different communication styles between men and women. more...

Price: $14.99

Problem solving is a common everyday activity: from getting the car going when it won't start, to finding out what led to a customer complaint. Problem solving means finding the best way of getting from A to B. In this succinct book, Michael Stevens states that if you understand how your mind is working when you solve problems, you will be able to improve your problem solving techniques. more...

Price: $3.95

Challenging conventional approaches and describing new ways of thinking, this book introduces the concept of the "lateral leader" - someone who inspires rather than commands, and values ideas and innovation as much as performance and efficiency. Examples and exercises help to boost your own skills. more...

Price: $25.00

The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. more...

Price: $45.00

The world’s largest and most profitable companies – including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola – have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments. more...

Price: $21.99