Business : Decision-Making & Problem Solving

Flawed Advice and the Management Trap: How Managers Can Know When They're Getting Good Advice and When They're Not is the first book to show how and why so much of today's business advice is flawed, and how managers and executives can better evaluate advice given to their firms. Practitioners and scholars agree that businesses in the coming millennium will be managed differently than firms of the 20th century. And getting there from here, according to today's best advice, will require creative change. In this pioneering work, Argyris, one of the world's leading organizational thinkers, reviews a wide array of business advice from the best and brightest thinkers and consultants and concludes that as appealing as their ideas may be, most of them are simply not workable. They are too full of abstract claims, logical gaps, and inconsistencies, to be useful. And ironically, even when their recommendations are implemented correctly, the result is often failure. Why do these gaps in logic exist, and how can they be more effectively discovered? Applying a disciplined critique to numerous representative examples of advice about leadership, learning, change, and employee commitment, Argyris shows readers how to be more critical of the advice they are given, how to learn new approaches for appraising employee performance, and how to generate an internal commitment to values and better strategy. In our ever expanding global market, innovative business advice is at a premium, and giving this advice has become a lucrative industry in and of itself. This book provides the critical lens necessary to evaluate which advice is best for your organization. more...

Price: $41.00

Drawing on experiences across Europe, America and Australia, Iyer and Samociuk give you the tools to establish an effective and far-reaching anti-fraud and corruption program. Included is a compendium of techniques for assessing the true risk of fraud and corruption, reducing those risks and using health checks to provide early warnings.Also included is The Tightrope, a story of fraud and corruption which takes the reader from first suspicions through crisis and finally recovery in a vivid and instructive style, covering the lessons in the main text.This book is essential for all those responsible for the prevention of fraud and corruption, risk management, corporate compliance, corporate responsibility and governance. more...

Price: $130.00

Free Gift Inside! offers an alternative solution to the difficulty of selling to an already sated and sophisticated consumer.* Based on the article 'Torment Your Customers (They'll Love It' which Harvard Busines Review chose as one of 2002's Six Breakthrough Ideas* A new concept that turns marketing on its head and offers a more effective answer to customer relationship management and permission marketing more...

Price: $32.50

The book considers when governments should give guarantees to private investors. After describing the history of guarantees, and the challenges the politics and psychology create for good decisions, the book sets out principles for allocating risk (and therefore guarantees), techniques for valuing guarantees, and rules to encourage good decisions. more...

Price: $30.00

An ideal one-stop reference for anyone who needs to implement an effective multisource feedback system (MSF), this book is the most comprehensive compendium available on the subject. The volume's expert group of contributors identify best practices in the design and implementation of MSF processes and offer guidelines for decision making when using MSF. The book offers solid grounding in the nuts and bolts of MSF data collection and reporting and provides a process model that takes readers step-by-step through each critical phase. more...

Price: $62.00