Business : Decision-Making & Problem Solving

Improving service and profits should be the constant aim of the operation side of any company. Beatriz Munoz Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations. more...

Price: $113.10

Various publications on PRINCE2 are published by companies, meant for their training market. The advantage of this book on PRINCE2 is that a team of accredited training organizations has joined forces and built the ultimate training guide. more...

Price: $65.00

The first book to apply Theory of Constraints (TOC) to the Service industry: The first book to apply Goldratt's theory of Constraints to the service industry; Guide to managing services capacity on a continual process improvement rather than to an annual forecast; Illustrate how to measure services to optimize the enterprise and market services that create competitive advantage for clients and providers more...

Price: $23.99

With a world concerned about global terrorism, instability of emerging markets, hazardous commercial operations, Risk and Security Management is a relevant and timely book presenting a plan for assessment of risk and protection of the security of the company so that financial benefits can be derived. This book expertly reveals how to measure risk and security and provides a program eliminating unnecessary time, effort and resources. Security managers and consultants, HR directors, CEOs are provided practical guidance on successful operation of a corporate risk and security management program. more...

Price: $75.00

A major attribute of the high performance sales professional is that he or she always has a proper perspective on what I call the mental profile. The well-balanced individual does not get out of touch with reality. They never reach the point where they substitute positive thinking for thinking. Is the projection of a balanced, positive demeanor something others have learned to expect of you? If so, that’s good. It demonstrates that you have cultivated a very positive habit. Confucius said, “He who cannot smile should not keep shop.” I say, “He who does not smile often does not sell often.” In selling any product, service, or idea, your disposition will have an impact on the response to your proposition! more...

Price: $10.95