Business : Decision-Making & Problem Solving

The Problem Solving & Decision-Making Toolbox contains 32 ready-to-use and fully reproducible tools to help you build your know-how to solve problems, be more creative and make better decisions. This team-oriented tool is designed to assist in generating an array of alternative choices, applying a series of systematic steps, and reaching positive and useful conclusions more quickly and even more cost effectively. more...

Price: $79.95

Public Private Partnership is a key issue in the construction industry – causing much concern among contractors, funders and facility managers. Demand has been building for a thorough analysis …. This edited book will familiarise both researchers and construction professionals working with public private partnerships (PPP) with the issues involved in the planning, implementation and day-to-day management of public private projects. It will show how current risk management methods can help the complex process of managing procurement via such partnerships. The chapters - most authored by a practitioner/academic partnership - are organised round the concepts of best value and use the findings of a major research project investigating Risk Assessment and Management in Private Finance Initiative Projects. The analysis of this research will be supplemented with contributions by leading international experts from Hong Kong, Australia and Singapore, covering hospitals, schools, waste management and housing - to exemplify best practice in PPP-based procurement. more...

Price: $145.00

The first book to apply Theory of Constraints (TOC) to the Service industry: The first book to apply Goldratt's theory of Constraints to the service industry; Guide to managing services capacity on a continual process improvement rather than to an annual forecast; Illustrate how to measure services to optimize the enterprise and market services that create competitive advantage for clients and providers more...

Price: $23.99

The reputation of an organisation influences who we buy from, work for, supply to and invest in. Intangible assets, of which reputation forms an important part, account for well over 50 per cent of the value of the Fortune 500 and even more in the case of the FTSE 100. This fourth edition of Risk Issues and Crisis Management in Public Relations has been completely revised and aims to define reputation, explores how to value it and provides practical guidelines for effective reputation management. This latest edition features new sections on the effects of recent world events, Corporate Social Responsibility, climate change and sustainability, legal revisions and the use of the Internet in a crisis. Featuring new case studies on Oxfam V Starbucks, Sony, Dell, Ribena, BP, Bernard Matthews and the bird flu issue, Northern Rock, Walmart, Celebrity Big Brother 07, the Cadbury Salmonella outbreak, the Virgin train crash and the Buncefield Oil Explosion, the book charts how rapidly the reputation management agenda moves and yet how slowly business learns. more...

Price: $34.95

A major attribute of the high performance sales professional is that he or she always has a proper perspective on what I call the mental profile. The well-balanced individual does not get out of touch with reality. They never reach the point where they substitute positive thinking for thinking. Is the projection of a balanced, positive demeanor something others have learned to expect of you? If so, that’s good. It demonstrates that you have cultivated a very positive habit. Confucius said, “He who cannot smile should not keep shop.” I say, “He who does not smile often does not sell often.” In selling any product, service, or idea, your disposition will have an impact on the response to your proposition! more...

Price: $10.95