Business : Decision-Making & Problem Solving

Discussions of science and values in risk management have largely focused on how values enter into arguments about risks, that is, issues of acceptable risk. Instead this volume concentrates on how values enter into collecting, interpreting, communicating, and evaluating the evidence of risks, that is, issues of the acceptability of evidence of risk. By focusing on acceptable evidence, this volume avoids two barriers to progress. One barrier assumes that evidence of risk is largely a matter of objective scientific data and therefore uncontroversial. The other assumes that evidence of risk, being "just" a matter of values, is not amenable to reasoned critique. Denying both extremes, this volume argues for a more constructive conclusion: understanding the interrelations of scientific and value issues enables a critical scrutiny of risk assessments and better public deliberation about social choices. The contributors, distinguished philosophers, policy analysts, and natural and social scientists, analyze environmental and medical controversies, and assumptions underlying views about risk assessment and the scientific and statistical models used in risk management. more...

Price: $60.00

Right now someone is clicking on your website, and knowing everything you can about those clicks and the people that make them is a business imperative. That is the first of a set of compelling business lessons the expert authors of this guide have distilled from a decade of experience with the world’s most powerful online brands. more...

Price: $29.99

Edited as a Festschrift in honor of Prof Milan Zeleny, this volume reflects and emulates his unmistakable legacy: the essential multidimensionality of human and social affairs. It contains papers dealing with: Multiple Criteria Decision Making; Social and Human System Management; and Information, Knowledge and Wisdom Management. more...

Price: $150.00

Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed Net Promoter discipline in organizations of all types. more...

Price: $29.95

This intriguing exploration of underlying forces in decision making takes as its starting point a wealth of high profile decision disasters. In brilliantly readable analyses, Helga Drummond shows how better awareness of the inherent uncertainties of the decision making process could have made the outcomes very different. This entertaining yet instructive book offers new insight into the realities of decision making, and shows how you can confront them to improve your prospects of success. more...

Price: $55.00