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Training eBooks
You have selected the subject of Training. The eBooks in this subject are listed below.
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RESULTS: 1 to 10 of 243
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Return on Investment in Training and Performance Improvement Programs
By: Phillips, Jack J.
Published by: Butterworth-Heinemann (Elsevier Science & Technology Books)
The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. Jack Phillips has composed user-friendly ROI calculations, plus: *ten post-program data collection methods *ten strategies for determining the amount of improvement that is directly linked to training programs *ten techniques for converting both hard and soft data to monetary values 'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations. The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step.
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Price: $50.95
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The Big Book of Customer Service Training Games
By: Carlaw, Peggy; Deming, Vasudha K.
Published by: McGraw-Hill
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such asrole-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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Price: $21.95
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Coaching Skills
By: Warner, Jon C
Published by: Worldwide Center for Organizational Development
It doesnt matter in what field the coach operates, their key role is to help someone to improve what they are doing. This Coaching Skills Rapid Skill Builder booklet aims to help people to become more effective coaches and help all would-be coaches to progressively improve their performance via a range of practical techniques.
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Price: $9.50
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e-Riches 2.0
By: Fox, Scott
Published by: AMACOM
Powerful Internet marketing strategies for e-commerce success!
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Price: $25.00
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Emotional Intelligence
By: Warner, Jon C
Published by: Worldwide Center for Organizational Development
This Emotional Intelligence Rapid Skill Builder booklet presents a four style emotional intelligence (or EQ) model that both creates awareness about ones own natural tendencies and offers strategies that can be adopted to become more emotionally intelligent and balanced in terms of employing all four styles whenever situations or circumstances are appropriate.
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Price: $9.50
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ENFJ Development Booklet
By: Warner, Jon C; Myers, Steven
Published by: Worldwide Center for Organizational Development
ENFJs take their energy from the outer world of actions and spoken words. They prefer dealing with patterns and possibilities, particularly for people, and make decisions using personal values. Psychological Type Indicator (PTI) booklets provide an easy-to-understand reference for this type (based on Carl Jungs psychological type theory). Each booklet also includes a one page overview on each of the four relevant preferences. These pages make suggestions regarding time management, conflict, careers and general personality hints.
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Price: $4.95
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How To Become a Power Agent in Real Estate
By: Davis, Darryl
Published by: McGraw-Hill
The realtor's essential guide to harnessing true earning power. How to Become a Power Agent in Real Estate gives real estate agents both the powerful sales techniques and the practical management tips they need to double their income by closing more transactions. Based on the outstanding success of Darryl Davis's seminar ''The POWER Program,'' this motivational guide utilizes POWER Principles to help the new agent as well as the experienced top producer dramatically increase listings and sales. The book is full of Davis's surefire methods for managing the sales process, including time management for agents, prospecting for listings, handling the seller's and buyer's concerns, maintaining a winning attitude, and generating more sales in less time. He also reveals how clever use of the Web can provide a competitive edge and how the top producers work smarternot harder. Offering field-proven tools and techniques, Davis shows agents how to progress at their own pace to their own personal Next Level and accelerate their entry into Top Agent status.
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Price: $24.95
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INFJ Development Booklet
By: Warner, Jon C; Myers, Steven
Published by: Worldwide Center for Organizational Development
INFJs take their energy from the inner world of thoughts and emotions. They prefer dealing with patterns and possibilities, particularly for people, and they make decisions using personal values. Psychological Type Indicator (PTI) booklets provide an easy-to-understand reference for this type (based on Carl Jungs psychological type theory). Each booklet also includes a one page overview on each of the four relevant preferences. These pages make suggestions regarding time management, conflict, careers and general personality hints.
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Price: $4.95
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MBA Admissions Strategy
By: Gordon, A.V.
Published by: Open University Press
Learn all about MBA admissions techniques and skills from an expert!. MBA Admissions Strategy guides candidates through the four most important aspects of a successful, competitive business school application:. Competitive Strategy. Profile Development. Essay Management and. Writing Technique. This lively and accessible new book takes you step-by-step through the process of producing a successful MBA application, with primary emphasis on the essays. The book outlines a system for candidates to identify the competitive value of their past and construct an application profile and compelling message from this. The book then deals with the typical essay questions that applicants face and shows candidates how to fit their profile message to each question: how to know what to write, which essay to write it in, and how to write it well. Along with specific templates and solutions for improving expression, the book shows readers how to avoid common essay pitfalls. An essential must-read for all those considering applying for a MBA.
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Price: $27.28
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Performance Competencies
By: Warner, Jon C
Published by: Worldwide Center for Organizational Development
As part of the Janus Performance Management System, Performance Competencies Workbook is a practical 32-page workbook that explains the competency-based system that underpins the whole Janus process and describes the 36 'core competencies' that are made available. A competency is a blend of knowledge, skills and behavioral values that create an appropriate mindset to contribute what is necessary for success. This is primarily a reference module to underpin the other nine sections.
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Price: $17.50
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RESULTS: 1 to 10 of 243
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