Business : Customer Service

Organistaions that excel at service Buzz. Their people are switched on and they make it happen for customers. It is down to all the little things they get right. They focus on what counts and in the world of commerce as well as in public service there is only one person that counts, and that is the customer. more...

Price: $15.00

CARE to build a customer-focused company!. Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes: Self-assessments, brainstorming exercises, checklists, and worksheets; Real-life examples of how companies create enhanced customer experiences; Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance; Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening more...

Price: $18.95

Clued In gives you the tools to craft an outstanding customer experience, no matter what you sell, or who your customers are. Experience Engineering CEO Lou Carbone reveals the experience "clues" you're already delivering to customers, whether you know it or not. Next, he shows how to re-craft those clues into a consistent, powerful experience that can differentiate practically anything. Carbone covers the entire process, hands-on: organizing "experience design" teams... evaluating existing experiences... designing manageable clues that connect with customer desire... rolling out new experiences... and making experience both sustainable and profitable. more...

Price: $20.76

In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the center. In the past, CRM was mostly about the technology, not about the customer. In this book, Peel talks about a new ethos that is beginning to fundamentally change the way organizations do business. At a technology level, CRM is increasingly about conjoined best-of-breed applications delivered via portal technologies. At a business level, it is beginning to invade traditional territories occupied by brand management or customer support. Peel shows companies how to make the shift to the new paradigm. more...

Price: $68.95

Building and maintaining a customer-centered enterprise cost-effectively is a hot topic and key business issue. This book provides the definitive work on how to derive return from investment. It shows readers strategies for successful CRM implementation into a company, and how to achieve a good ROI through CRM, and also details best practices. more...

Price: $60.00