Business : Customer Service

Customer Service eBooks

You have selected the subject of Customer Service. The eBooks in this subject are listed below.

RESULTS: 21 to 30 of 103
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CRM at the Speed of Light
By: Greenberg, Paul
Published by: McGraw-Hill Osborne Media

Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers in Real Time is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and get practical, expert advice on avoiding common pitfalls. more...

Price: $29.99

CRM Unplugged
By: Bligh, Philip; Turk, Douglas
Published by: John Wiley & Sons, Inc. (US)

Building and maintaining a customer-centered enterprise cost-effectively is a hot topic and key business issue. This book provides the definitive work on how to derive return from investment. It shows readers strategies for successful CRM implementation into a company, and how to achieve a good ROI through CRM, and also details best practices. more...

Price: $60.00

Customer Advisory Boards
By: Carter, Tony
Published by: Haworth Press, The

From Dr. Tony Carter, a leading authority in business management, comes a book to give your company the winning edge. Customer Advisory Boards: A Strategic Tool for Customer Relationship Building examines the customer advisory board one of the most effective competitive tools for building and maintaining customer satisfaction. This business guide shows how to create and make use of an effective customer advisory board, and how doing so can give your company a marketing advantage and improve vital aspects of business, including customer responsiveness, trust-building, and customer satisfaction. This book is vital for anyone who has customers and wants their loyalty. more...

Price: $49.95

Customer Care Excellence
By: Cook, S.
Published by: Kogan Page

Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers. This new edition also includes new material on how online technology has affected customer service and employee and customer engagement more...

Price: $40.70

Customer Clubs and Loyalty Programmes: a Practical Guide
By: Butscher, Stephan A.
Published by: Gower Publishing

A step-by-step guide explaining the key to loyalty clubs and programmes. The book takes the reader through all the necessary steps to research and launch a programme that helps develop a relationship between you and your customers, placing emphasis on value measurement and selection. more...

Price: $51.95

Customer Loyalty
By: Etherington, Lyn
Published by: Palgrave Macmillan

The authors argue that the best strategic approach for a company or organization is to regard customer loyalty as a continuing response to changes in society and that this perspective is often neglected in favour of shorter term considerations. They present a new approach that builds upon social and economic research to provide practical guidelines. more...

Price: $45.25

The Customer Loyalty Solution
By: Arthur M. Hughes
Published by: McGraw-Hill Education

This work shows database marketers how to get out of the vicious circle of building new loyalty programmes, instead showing them how to build enduring loyalty programmes using incrementalism. Readers learn why giving customers a choice in a direct offer always reduces response. more...

Price: $29.95

Customer Management Excellence
By: Faulkner, Mike
Published by: John Wiley & Sons, Ltd. (UK)

Customer Management Excellence determines the processes required for organisations to embark on service excellence programmes. It is designed to reduce the time of implementation from years to months, and discusses new thinking behind the emergence of customer service as a differentiator as well as exploring future trends. This is very much a 'How To' book aimed at giving the reader a real competitive advantage. The case studies reflect the innovation, motivation and determination of some of the nation's leading players in their pursuit of service excellence. more...

Price: $70.00

Customer Mania!
By: Blanchard, Ken; Ballard, Jim; Finch, Fred
Published by: Simon & Schuster Inc

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. more...

Price: $17.99

Customer Relationship Management
By: Cunningham, Michael J.
Published by: Capstone Publishing

Covers all the key techniques for successful customer relationship management, from developing profitable customer relationships to integrated sales management systems and from e-marketing to pricing. Examples and lessons from some of the world?s most successful businesses, including Cisco and EclipsysEMC, and ideas from the smartest thinkers, including Don Peppers, Thomas Siebel and Patricia Seybold. more...

Price: $12.99

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RESULTS: 21 to 30 of 103

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