Business : Customer Service

Fish! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's famous Pike Place Fish Market. Now, with Fish! Tales , readers can learn how real-life businesses and individuals energized their workplaces - and their lives - by implementing the lessons from Fish! . Best of all, the book stands on its own for newcomers to the Fish! philosophy. Fish! Tales focuses on diverse companies such as a bustling Sprint regional customer service center, a quiet neurosurgical unit at a major hospital, and a car dealership. It features dozens of short takes - quick and easy ways to apply the Fish! philosophy right now. And it includes a detailed program with specific steps and action plans. more...

Price: $14.95

If you run a small business, you know how important customer relationship management, or CRM, can be to your bottom line. And you know it can be a bit daunting. Well, not with GoldMine and GoldMine 8 For Dummies!. GoldMine is business software more...

Price: $24.99

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You're not selling clothing, you're selling the relationship. That's why on Saturdays, many people come to Mitchells just to see what's going on. In the summer, he's giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse's and kids' names, clothing preferences and last purchase. more...

Price: $13.95

The use of Service Level Agreements (SLAs) will soon become the prevailing business model for delivering a large number of products and services. SLAs offer service providers the ability to distinguish themselves from the competition in today’s volatile market while providing a measure of security for their clients. Following an innovative approach, this book will clearly show you how to implement SLAs as part of an operation support solution (OSS). more...

Price: $60.00

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). more...

Price: $24.95