Business : Business Communication

Communicating effectively should be the simplest thing in the world, we talk and listen - or do we? And is that all there is to it? When things go wrong in a company, a friendship, a personal relationship, communication or rather lack of it or misinterpreting it, is often at the heart of the problem. Improving your communication skills can bring huge rewards; it can help you to win more contracts and sales, gain promotion, manage your organisation or your team more effectively, find friendship, even love.It can enhance relationships both at work and at home. So it's worth getting it right isn't it? This book will provide tips and techniques to improve communication skills and gain the co-operation of others. It includes topics such as: How to read, interpret and use body language; How to create the right visual appearance; How to use your voice - tone, accent, pitch, pace etc.; How to use powerful and persuasive words; How to get people to like you; How to influence people to your way of thinking; How to persuade people to co-operate with you; How to get on someone's wavelength; and How to hear, recognise and use the different communication styles between men and women. more...

Price: $14.99

Do you wish that your selling over the telephone could be more effective? Are you worried that you don't give the right impression to customers? If so, you need a crash course in improving your telesales techniques. more...

Price: $3.95

Clear and persuasive writing holds the key to career success and advancement. Yet, far too few people have learned the styles and strategies that are essential for successful business writing. Business Writing for Results , written by one of today's most popular and motivational business writing trainers, outlines an easy-to-use and easy-to-remember three-step system for crafting letters, proposals, E-mails, reports, and memos that are powerful and persuasive and guaranteed to produce results. more...

Price: $14.95

How to make a living speaking, training, and running workshops and seminars. Expert Bob Bly shares his secrets for earning $1,000 to $5,000 a day, or more, as a self-employed speaker, lecturer, or trainer. He shows readers, step-by-step, everything they need to know to become polished speakers, create winning presentations, find a market niche, set fees, get bookings, and much more. Aspiring speakers will learn about the corporate training market - who buys training, what the hot topics are, how to package and sell training courses, and what to charge. more...

Price: $19.95

They happen every day—those frustrating, circular “I’m right, you’re wrong!” arguments. What’s at risk may be as life-changing as whether or not your kid drops out of college, your aging parent goes into a nursing home, or your boss gives you the promotion you want. Or it may be as commonplace as getting the insurance company to approve your claim. These situations often frustrate both parties, stall progress, and hurt relationships. But they don’t have to. In I’m Right, You’re Wrong, Now What? Dr. Xavier Amador, a Columbia University professor and clinical psychologist shows you how to break nearly any impasse and persuade your opponent—for that’s what people become when you’ve reached an impasse—to give you what you need. I’m Right, You’re Wrong, Now What? is based on Dr. Amador’s LISTEN-EMPATHIZE-AGREE-PARTNER (LEAP) method. A highly successful program that has been taught to tens of thousands of people in seminars around the U.S. and overseas, LEAP teaches you how to turn even toxic arguments into healthy disagreements that end with you getting what you need. Built on timeless psychological truths and new research, LEAP is a roadmap for improving the quality and health of any relationship. LEAP will actually show you how to convince the other person to help you, while increasing mutual respect and trust. Perhaps most importantly, it will help you make that all-important distinction between what you want and what you need. Dr. Amador’s LEAP program includes techniques on how to:. · diffuse anger and lower defenses. · get past stubbornness and even denial. · make your opponent ask for your opinion . . . instead of railing against it. · turn adversaries into allies. · create positive and productive relationships. At home, at work and in life, LEAP demonstrates how winning is not about hearing the other person say “You’re right,” it’s abo more...

Price: $17.95