Business : Business Communication

As part of the Janus Performance Management System, “Career Planning & Developing Future Performance” is a practical 36-page workbook that describes the career planning approach that can be taken by the manager and the appraisee to prepare for the employee's own future growth and development. As effective people planning is a fundamental part of best practice organisations' culture and procedure, discussing career development provides a vital results-oriented means of assessing performance and potential. more...

Price: $17.50

Communicating effectively should be the simplest thing in the world, we talk and listen - or do we? And is that all there is to it? When things go wrong in a company, a friendship, a personal relationship, communication or rather lack of it or misinterpreting it, is often at the heart of the problem. Improving your communication skills can bring huge rewards; it can help you to win more contracts and sales, gain promotion, manage your organisation or your team more effectively, find friendship, even love.It can enhance relationships both at work and at home. So it's worth getting it right isn't it? This book will provide tips and techniques to improve communication skills and gain the co-operation of others. It includes topics such as: How to read, interpret and use body language; How to create the right visual appearance; How to use your voice - tone, accent, pitch, pace etc.; How to use powerful and persuasive words; How to get people to like you; How to influence people to your way of thinking; How to persuade people to co-operate with you; How to get on someone's wavelength; and How to hear, recognise and use the different communication styles between men and women. more...

Price: $14.99

A renowned communications expert shares tips, techniques, and strategies to help anyone develop the fine art of conversation in any type of social situation, from a business lunch to cocktail party, with advice on how to start a conversation, prevent awkward silences, adopt listening skills, and use a conversation to promote one's own personal or p more...

Price: $11.95

As part of the Janus Performance Management System, “Handling Unacceptable Performance” is a practical 36-page workbook that describes what should ideally take place when unacceptable or poor performance arises and corrective action needs to be taken. This does not mean punishing an employee – but rather, to get the individual back on track, and to improve. This element of the process has the genuine intention that most people will absorb this feedback productively and regain their desired performance. more...

Price: $17.50

They happen every day—those frustrating, circular “I’m right, you’re wrong!” arguments. What’s at risk may be as life-changing as whether or not your kid drops out of college, your aging parent goes into a nursing home, or your boss gives you the promotion you want. Or it may be as commonplace as getting the insurance company to approve your claim. These situations often frustrate both parties, stall progress, and hurt relationships. But they don’t have to. In I’m Right, You’re Wrong, Now What? Dr. Xavier Amador, a Columbia University professor and clinical psychologist shows you how to break nearly any impasse and persuade your opponent—for that’s what people become when you’ve reached an impasse—to give you what you need. I’m Right, You’re Wrong, Now What? is based on Dr. Amador’s LISTEN-EMPATHIZE-AGREE-PARTNER (LEAP) method. A highly successful program that has been taught to tens of thousands of people in seminars around the U.S. and overseas, LEAP teaches you how to turn even toxic arguments into healthy disagreements that end with you getting what you need. Built on timeless psychological truths and new research, LEAP is a roadmap for improving the quality and health of any relationship. LEAP will actually show you how to convince the other person to help you, while increasing mutual respect and trust. Perhaps most importantly, it will help you make that all-important distinction between what you want and what you need. Dr. Amador’s LEAP program includes techniques on how to:. · diffuse anger and lower defenses. · get past stubbornness and even denial. · make your opponent ask for your opinion . . . instead of railing against it. · turn adversaries into allies. · create positive and productive relationships. At home, at work and in life, LEAP demonstrates how winning is not about hearing the other person say “You’re right,” it’s abo more...

Price: $17.95