Business : Business Communication

Using cases and examples from companies such as The Body Shop, Texaco, Johnson & Johnson, BP Oil & British Airways the authors introduce the framework necessary to analyze corporate communications strategies and provide clear practical guidelines for successful implementation. more...

Price: $78.63

Editor Anne McKinneyReviews and ExcerptsWhether the reader wants to stay in the auto industry or transition into another field, this book will help. It shows samples of resumes and cover letters that worked for real people. Newcomers to the field will learn how to show off their potential and skills to best advantage, and experienced professionals will find help in advancing to the best technical, management, and sales positions in the industry. Auto industry professionals often change fields, too, and the book includes resumes of individuals who have successfully transitioned into other areas. A "bonus" of the book is that it also shows samples of paperwork involved in obtaining federal government positions; for example, the book includes samples of the KSAs as well as the "resumix" often required to apply for federal positions."Distinguished by its highly readable samples." - Library Journal1-885288-33-6 more...

Price: $16.95

Internationally acclaimed fundraising consultant Ken Burnett has completely revised and updated his classic book Relationship Fundraising to offer fundraising professionals an invaluable resource for learning the techniques of effective communication with donors in the twenty-first century. Filled with illustrative case histories, donor profiles, and more than two hundred action points. more...

Price: $40.00

An accessible guide to writing all kinds of report; Advises on structuring reports coherently; Gives guidance on using language clearly; Lots of examples show good practices in context. Report Writing is for anyone who has to write informative reports in work, for study, or elsewhere. This practical volume contains guidance on researching, structuring and writing reports for a number of purposes and in a variety of contexts. Examples show how good practices can be applied and how they can contribute to an organized and articulate report. With extra information and tips, Report Writing will help everyone produce clear, coherent reports. more...

Price: $10.00

Most of us long to have conflict-free relationships in our working environment and in our personal lives. But, unless we are transported to some future world where all of our minds and emotions work in perfect unison, freedom from conflict will never happen. People naturally disagree about what to do and how and when to do it. However, when differences of opinion are accompanied by too much emotional commitment to one point versus another, the resulting conflict can be damaging. When we become emotionally locked into one idea and believe that it is the only one that can meet our needs and objectives, we enter into conflict with only two options: fight or flight. This 10-page E-report* will help you identify the sources of conflict and understand how to encourage healthy disagreement without spiraling down into a negative conflict. It will also give you tools that will help you break out of a conflict routine once it has begun. Topics covered include:. • The nature of conflict. • Three basic components of conflict. • Seven common sources of conflict. • Five strategies for managing conflict. • Five confrontation strategies to use to avoid conflict. • Six behaviors that escalate conflict. • Five conflict resolution behaviors to resolve conflict. Learn how to work through a problem to its solution. Conflicts offer many benefits if we can resolve them productively. Healthy disagreement can have a positive effect. Successful resolution of small conflicts can diffuse the possibility of more serious conflicts and result in better working relationships. How well we manage conflict resolution can be a critical skill in effective communications and interpersonal effectiveness. more...

Price: $7.95