Business : Business Communication

Why is the gap so great between our hopes, our intentions, even our decisions - and what we are actually able to bring about? Even when we are able to make important changes - in our own lives or the groups we lead at work - why are the changes are so frequently short-lived and we are soon back to business as usual? What can we do to transform this troubling reality? more...

Price: $19.95

Look into the eyes of a child and you will find yourself face-to-face with one of the world's greatest negotiators. Children are naturals at manipulating, cajoling, arguing, sweet-talking, and conning their parents into pretty much anything they want on a regular basis. So why don't we as adults borrow a page or two from their playbook? Tongue in cheek yet eminently practical, How to Negotiate Like a Child explains how a high-powered lawyer can lose an argument with a four-year-old in seconds flat. With chapter titles like "I Have to Ask My Mommy" and "Take Your Ball and Go Home," the book lets adults in on masterful child negotiation techniques like: * throwing a tantrum * getting sympathy * pretending you don't understand what the other side is saying * playing one side against the other * acting irrationally Showing how to easily implement these simple strategies in situations of all kinds -- from negotiating a million-dollar business deal to getting a seat on an airplane -- this amusing little book helps readers get whatever they want. more...

Price: $17.95

The Trainer's Guide to Training Most new trainers and presenters know all they need to know about their chosen subject. Unfortunately, few of them actually know how to present what they know. For more than a decade, Robert Jolles's How to Run Seminars and Workshops has taught tens of thousands of people how to sell, teach, stand up, and deliver an effective training session on almost any subject in almost any setting. more...

Price: $19.95

Now in its second edition, How to Write Reports and Proposals continues to provide practical pointers for anyone who needs to impress, convince and persuade their colleagues or clients. Using checklists, exercises and examples, it explains how to make a plan of what to write, transfer ideas onto paper and edit them to achieve the best results. There is also invaluable information on creating a good report, preparing to write, the power of language, persuasive writing and presentation. more...

Price: $17.95

They happen every day—those frustrating, circular “I’m right, you’re wrong!” arguments. What’s at risk may be as life-changing as whether or not your kid drops out of college, your aging parent goes into a nursing home, or your boss gives you the promotion you want. Or it may be as commonplace as getting the insurance company to approve your claim. These situations often frustrate both parties, stall progress, and hurt relationships. But they don’t have to. In I’m Right, You’re Wrong, Now What? Dr. Xavier Amador, a Columbia University professor and clinical psychologist shows you how to break nearly any impasse and persuade your opponent—for that’s what people become when you’ve reached an impasse—to give you what you need. I’m Right, You’re Wrong, Now What? is based on Dr. Amador’s LISTEN-EMPATHIZE-AGREE-PARTNER (LEAP) method. A highly successful program that has been taught to tens of thousands of people in seminars around the U.S. and overseas, LEAP teaches you how to turn even toxic arguments into healthy disagreements that end with you getting what you need. Built on timeless psychological truths and new research, LEAP is a roadmap for improving the quality and health of any relationship. LEAP will actually show you how to convince the other person to help you, while increasing mutual respect and trust. Perhaps most importantly, it will help you make that all-important distinction between what you want and what you need. Dr. Amador’s LEAP program includes techniques on how to:. · diffuse anger and lower defenses. · get past stubbornness and even denial. · make your opponent ask for your opinion . . . instead of railing against it. · turn adversaries into allies. · create positive and productive relationships. At home, at work and in life, LEAP demonstrates how winning is not about hearing the other person say “You’re right,” it’s abo more...

Price: $17.95